Aroma Joe's Coffee — Restaurant in Salem

Normally, I would happily rate any AJ with a 5 star review, but I’m pretty disappointed with my recent experience. There was a “free 24 oz Green Alien AJ Rush back-to-school” offer between 3-4pm for today. I got caught up late at work (I’m a teacher, so naturally I’m excited about free caffeine) and my GPS shows the closest location was Methuen. Nearly there, I realize this location is actually in a hospital which is inconvenient (my bad) so I decide to go to this Salem location instead. (I’m already driving 20 minutes out of the way at this point, so I’m wondering if it’s even worth it, but I’m determined). I get to the drive - thru around 4:05pm and mention that I know I’m a little late but ask if I can still get the deal. The woman working wasn’t rude but she just shrugs and says “yeah, I’m sorry, I wish I could but the system won’t let me scan your barcode since it’s after 4pm” To which I say “Okay I’m all set then” and drive away.

Needless to say, I don’t think I deserve special treatment and I understand this employee was just doing her job/following the rules of the offer but I was pretty upset after having driven out of the way and only being a few minutes late. I thought it would have been easy enough to make an exception/a little flexibility here (regardless of the computer system not accepting it) but I guess I was wrong and wishful thinking on my part.

I’ll be sticking with the AJ’s that’s 5 minutes from my house; they’re always so friendly and have the...

Best aroma joes I’ve had, and I’ve had lots.

Reviews here say it will take long…if aroma joes doesn’t take them the extra 3 min to make my food perfect then I don’t want it.

These people work hard and idk if anyone sees that but my food and drinks here were chefs kiss. Keep grinding!

Btw y’all forgot my hot sauce 😂 but here’s when I don’t care, cause the food was that good! Thanks for the...

Seems more like an after school hangout that may get around to helping a customer eventually. Spent 10 min at the drive thru window ignored by the two employees. Left after seeing the girl have a drink, fix her hair and her clothes, put on lip gloss without ever acknowledging a waiting customer. Sorry for the owner that is losing customers due to the staff having...