Margaritas Mexican Restaurant — Restaurant in Salem

Well after speaking with the manager Jesus, I can say that he was polite and apologetic for his crew ( the waitress and kitchen) I believe he honestly wanted to make things better for us, and for that I'm grateful. To start off the waitress who decided to wear hot pants so short you didn't have to imagine what was underneath them... didn't write down the order. She told us when asked why she isn't writing our orders down that she can remember meals by the faces " it's weird how that works, just trust me" Well she didn't remember my order, and had to take it back to the kitchen to get remade. Let's not forget the so called complimentary chips and salsa when we sat down. The chips were stale and were store bought from the dollar store. The sauce that was supposed to be Salsa was not salsa( later, the manager agreed it was his kitchen trying to hurry and they just threw together something without following the recipe). It honestly tasted like cocktail or marinara sauce....both the stale gross chips and whatever that sauce was, was totally disgusting to ingest. My autistic daughter and her autistic friend were the only 2 people at the table eating them because they are always ravenous regardless of how bad something tastes. The waitress had asked us to be patient with her because she was busy with tables( I had thought she was working alone and we waited patiently due to this...but the manager told us that he had atleast 4 waitresses waiting on tables and the place was definitely not busy, being a Wednesday evening. My order was wrong then my friends order which really was just shrimp tacos didn't even show up. The waitress came over to the table and brought half my order back which was luke warm( almost cold refried beans are not tasty)( now I'm still waiting on my remade order of cheese enchiladas to come)and asked us if she could get anything else for us and I asked..."how about my friend's dinner which you haven't brought out yet". My friend's shrimp tacos looked like the kitchen had taken 1 or 2 small shrimp and ripped them apart ( meaning they were ITTY BITTY TINY pieces) she wasn't impressed with her food. This was one of the dinners the manager did thankfully comp after speaking with him. The waitress had been somewhat friendly at first but then got behind in waiting on us and became snitty whenever we asked for water.... after we paid the bill, she came to the table to clear plates off and you could tell she was not very happy. We had paid with a credit gift card and had intended to pay her tip in cash not on the gift card. She came over within 5 minutes to retrieve the bill and payment and took it away, obviously checking to see what we left as a tip and since there was none...came back almost immediately with an attitude and started cleaning off the table while we were still sitting there and getting our things ready to leave the restaurant. I was actually getting into my wallet and pulling out cash to give her for a tip when she grabbed too many dishes all at once and proceeded to drop a dirty used knife off a dirty plate that hit the forearm of an elderly friend of ours who had just eaten dinner with us. The dirty knife hit him and then hit the table and made a noise that was very noticeable. She never turned around and said anything like Oh I'm so sorry sir or anything. She walked off with a snitty attitude and went to put the dishes down somewhere. Then came back and i asked to speak to the manager. Our friend wasn't hurt, but our friend is an elderly gentleman who just recently recovered from cancer, so I personally was NOT impressed with her behavior. I let Jesus the manager know and he apologized repeatedly saying he was going to speak with her AND the kitchen later on in his office. I did give Jesus the tip for the waitress but it was only 5.00. She's lucky i didn't just leave her a penny for her service and attitude. Will NEVER go back to this Margaritas. If you want to know a quality Margaritas ( since it's a chain of restaurants) i would recommend the Concord...

JUST GO TO PLAZA AZTECA. This review is about the Methuen location, and I would give it zero stars if I could.

I've never written a review of any restaurant before, but my experience at the Loop location pushed me over the edge. My experience was awful, from start to finish. My boyfriend and I walked in and the first thing we saw was someone's back. The three hostesses were gossiping and the one with short hair had her back to us and none of them stopped until we were literally right in front of the podium and had been for a few seconds. Then, they all seemed confused about who was working and unsure of where to put us, even though there were maybe three other groups in the whole restaurant. We were seated, and we waited a full five minutes before someone came by and unceremoniously wordlessly dumped a bowl of chips and salsa on the table and left. Finally, another five minutes later, a girl came up to the table and said, "Do you have a server yet?" We said we did not, and she said, "Oh, I guess I'm your server then." She never told us her name (the receipt said Alyssa M.) and took our drink order (not asking if we were ready to order food, even though we clearly were, as we had been there for about ten minutes at this point). She came back with waters (which we had ordered), then later with my boyfriend's margarita, at which point she finally asked for our food order. I asked her which STRAWBERRY margarita she recommended, and she recommended a blood orange one, one of the most expensive on the menu. I ordered a strawberry margarita instead. After a long period of time, upwards of fifteen minutes, with her checking on the salsa multiple times (never the chips, just the salsa), she finally asked, "Oh, did you ever get your margarita?" When I answered no, she acted annoyed, and left. The food came shortly after. She finally returned with the margarita and it was sloshing all over the place and left a puddle on the table. She also forgot the sugar rim. The margarita was the single worst margarita I have ever had in my life, and I've had a lot. I had one sip and right away I could tell it was half-assed. It was all ice (frozen), and there was zero flavor. No strawberry, no tequila, nothing. It was literally ice with food coloring. I had my boyfriend taste it to check, and his first reaction was, "Is it supposed to taste like nothing?" I tried a couple more sips to see if maybe I was overreacting because of the terrible service, but it was just truly a gross margarita. She never came back to check on how the food was (also bad, but whatever). When she brought the check, I said, "Just so you know, that margarita was really bad. It tasted like all water, and we both drank some to check and had the same opinion. We barely drank any of it." (We drank maybe an inch, half inch from the top, if that.) She was totally unapologetic and downright rude, and just shut down and said, "Well, I tried to tell you to order the other one." I replied, "No, I've had this exact same margarita at the one in Salem, and I liked it a lot." She just brushed it off and left. No apology, no refund, nothing. I left a ~7% tip because my boyfriend insisted, but I would have left nothing if it were up to me. When we walked out, the hostesses were gossiping again and didn't even bother to say 'goodbye' or 'have a nice night'. Overall, worst experience ever. Terrible first impression, terrible service, terrible food and drinks, terrible last impression. I'm definitely not coming back. All these things were really basic things that anyone could have avoided if they were trained well, cared about customers, or weren't ridiculously lazy. For the price, not...

I was extremely taken aback and disappointed with our experience here. We were a large party at the hotel next door for a wedding, and were very ready and willing to spend a lot of money here. However, as soon as we got to the restaurant one bad thing after another kept happening.

Upon arriving with my aunt and mother, the manager, Nick, was rude and offensive. When we tried to inquire about seating for our group, he got upset and told us we had to wait outside and that they were busy (even though the restaurant was mostly empty).

He also stated that he would not serve one of our friends because she appeared "too drunk" when in reality she has a speech impediment. I was horrified at the ableism displayed!!

My sister was told that they would not take her card because she was "over served" (she was excited and trying to do something nice, and also she was just trying to pay, not order more drinks). And even though she accepted their decision and left, we continued to be harassed and insulted.

Another in our party was pulled aside by a waitress and told that they did not feel comfortable serving her. They did not state a reason, and where she had not previously drank excessively before coming to the restaurant, it was yet another reason members in our party were offended and shocked.

Even though some of us had ordered drinks, it appeared they were being withheld (we kept getting dismissed when we asked about their status, even though the restaurant was mostly empty, and the staff was told to keep just giving us water).

Nick the manager kept reiterating that it was difficult to seat and serve us since we did not make a reservation, and we completely understood that and tried our best to be as cooperative as possible. To avoid another situation like this, the bride asked if she could talk with Nick about making a reservation for the next night so that they could be better prepared. The last thing we wanted was to make the staff uncomfortable or put them out. Nick said "absolutely!" but then continued to shrug her off and avoid any other conversations with her.

At one point, a police officer came in and Nick greeted him by shaking his hand and saying " thank you for coming!" and the cop just stood there, which made some people uncomfortable.

I know we were a large unexpected group. I entirely understand that was probably stressful and overwhelming for the staff. I also acknowledge that we were very lively as we were typically a louder group to begin with and were very excited to be finally celebrating together for the wedding. However, I truly do not believe any one of us was out of hand and we were all cheerful and very willing to work with them. (we also tip very well, so their loss!). Also, nothing we did or said was deserving of the clear disdain and poor treatment which was all mostly directed by or given from the manager.

Many of us ended up walking out due to the prejudice and off putting attitude we were met with. I will NOT be coming back here again and heavily advise others to abstain as well. The disgusting behavior of the manager, Nick, in particular was uncalled for and insulting. I hope he learns to be more accepting of ALL guests and figures out how to develop and enhance the customer service skills required...