Starbucks Coffee Company — Restaurant in Salem

I always order on Uber eats so I cannot speak on my experience at the store. I will say though that my order is always...inconsistent.... Sometimes it tastes really good and I have a nice thick layer of cold foam on the top and the cold brew to sweet cream ratio is amazing. and well other times....it's bad just plain bad the coffee tastes awful there is hardly any sweet cream and all I can taste is burnt cold coffee which is crazy because it's cold brew it should not be burnt or have a overly roasted flavor?? Also I pay almost 2.00$ for cold foam (which to me is a lot for a sort of kind of whip cream ..but that's not the stores fault that's just Starbucks corporation over valuing themselves.) Still I pay 5 cents short of 2.00$ and I get a whisp of foam, almost like they made too much for the drink before me and gave me what was left but didn't have time to make more for my drink so I get a thin tasteless sad $1.55cent excuse of cold foam. Or they made a giant batch of this foam and it's been sitting for a while so it isn't fluffy anymore and immediately disintegrates into my coffee. I completely get that this location is very busy, it's right next to MLK Parkway right before people get on the freeway to go to Portland or Keizer station so there is a lot of stress on the staff to make things quickly. But the taste of the coffee is suffering we pay extra for add ons like cold foam and I get more on my lid then in my actual coffee and that's if I'm lucky they gave me enough to get on my lid. This is the closest Starbucks to me and other stores are not offered through my ordering service, if they were I would be pay extra to have my daily coffee ordered from another location. I hope this location will improve it's consistency, because right now it just feels like wasting money on a location that...

Horrible customer service!! They gave me a wrong drink and I didn't realized until I made it back home across town. I called to see what I was charged for since I didn't get a receipt. I assumed they did their job after letting them know at the window they were giving me the wrong drink the first time. I talked to the assistant manager (Erin, I believe that was her name). She was no help at all and was bother that I asked her to check on my transaction on what I was being charged for. She kept on telling me she knew how much I was charged based on my order I should of gotten. When I asked to speak to someone else that could help me she was bother even more and asked me to be nice!! After all I have been telling her?? All I want to know is how much I was actually being charged?? I asked her again I want to know what my receipt says and what I was actually charged for. She said it would take her hours to check that Info and to just take her word of how much I was charged... not...

This is a difficult review for me as I have decided to not make this Starbucks my morning stop any longer. Difficult because I have been going there for many years and have grown fond of many of the baristas and the service generally. But that alone is not enough to make me want to start my day at this location. The inconsistency in a welcoming customer experience and lack of (more than not) the type of daily brew I prefer are the main reasons. As a customer it has become increasingly uncomfortable and frustrating to continue asking if dark brew is available, being told it is not, sometimes being offered a pour over, and most times not, just a blank look like what do you want instead. Again, a difficult decision because of some great people that work there, but easy based on the inconsistent and "almost not caring" attitude I have felt way too many times. This customer has reached the tipping point. I have other choices and will be stopping there...