I have to leave one star on this rating for this Casey's on Ohio St. If I could leave "0" I would.
We live in the country, 25 minutes from Salina. We ordered a pizza from you with three toppings on it. When we got the pizza home, it was 2 toppings short. We called the store right back, the "manager" told us "we could have a new one fixed for us next time we ordered, no charge." She "would leave a note for her crew and that we would be ordering one soon."
We ordered a pizza today, there was no note and the "manager" on duty told us no we couldn't get a replacement pizza for the one they got wrong.
This is just plain bad business!!! You need to follow through on your commitments made to your customers by your management staff. Your managers need retraining on customer service and customer satisfaction. This is unacceptable!!!
I will never order a pizza, or gas, or anything else with your organization again, not that you care. I will let everyone I know that you do not care about your customers and that you do not follow through with commitments to your customers. There are plenty of other pizza places in Salina we...
Read moreFor a convenience store, this place offers a lot, and the brand is great. Pizza: It truly is one of the best in town, and don't forget, they have breakfast pizza also, absolutely amazing. They don't skimp out on toppings and load them on. Caseys has perfected the pizza and the breakfast pizza. Bakery: The fresh donuts are better than the grocery markets bakery donuts. Casey's donuts are light, tasty, and frosted to perfection. Snack brands: Casey's has a large selection of its own brand of snacks and chips, which is great on flavor and value. Casey's is a great place to stop for gas, snacks, and...
Read moreAfter reading a sign on the glass of the pizza container which said to ask for someone to grab a slice for you at the register, i went to the register to pay. After doing so i was instructed to go back to just grab the pizza after waiting for 5 minutes to be rang up. Afterwards I had to wait 10 minutes for 7 people in line with ONLY ONE register open (for at least 10 people) even though i visually saw 3 people manning the storefront. Besides the trouble of driving all the way down from Colorado and having awful service the pizza...
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