Pizza Hut — Restaurant in San Angelo

This is the new location. I used to order pizza hut from the old location pretty regularly, multiple times a year. If we wanted pizza - we ordered from our nearby pizza hut.

The pizzas were good. A good amount of sauce, cheese, veggies always nice, the bread was good, and everything seemed seasoned decently well for a pizza chain. The sauce, for example, didn't taste like just tomatoes.

But, ever since moving into this new location, I've disliked all their pizza. It's gross. I've tried 3 times since the move, and I've hated every single order. My children have hated every single order.

I noticed the breading was a bit thicker under the cheese, and there was almost NO sauce on any of the pizzas, so i thought it was just a saucing issue.

So, i tried ordering "extra" sauce. But the sauce is gross. Adding extra sauce made it gross, but in a different way.

The ONLY reason it gets 2 stars is cause, if i order delivery, i get it SUPER fast and the one problem i had at the new location, the driver went back to the store to immediately correct it and bring me the missing item.

But, i haven't ordered here in nearly a year bc of just how gross the pizzas are, now.

I should have written this sooner so management could be aware of how bad the pizzas are after the location change. But, hopefully they do something! And, if you've eaten there recently, or are the manager, let us know if the pizza has improved! I'd have no problem ordering from here again, and changing my review, if...

Ordered 2 medium well done pizzas- a spicy chicken sausage and a pepperoni lovers- garlic bread, 8-pack of wings, breadsticks, a cookie, a brownie, and a 4-pack of drinks.

We received the pizzas, desserts, and garlic bread. The driver didn’t know anything was missing from the order. We told him the drinks were missing and he said he’d go back and get them and blamed the restaurant.

A few minutes later we found that the breadsticks were missing and he had already left, so we called the restaurant. The representative, David, said they’d try to catch him.

The pizzas were so underbaked we had to put them in the oven TO FINISH COOKING THEM.

The cheese on the pepperoni pizza was barely melted and the pizza itself had barely any toppings. See the photo. The chicken sausage pizza with the tavern crust had a thin white line of what looked like raw uncooked flour in it. See the photo.

This is after we ordered the pizzas cooked well done. Left little notes on the order and everything.

The driver came back and we got our missing items, but the breadsticks were cold and had been sliced weirdly. They were not seasoned correctly and the butter spread on their tops wasn’t even melted. See the photo.

Who is doing quality control at this location?? The order was missing 2 items, 2 other items were undercooked (1 to an unsafe level), and the breadsticks and garlic bread...

Yesterday I ordered delivery for a large stuffed crust pepperoni, 2 medium hand tossed pepperoni, 2 thin and crispy pepperoni, 1 hand tossed hamburger and 2 orders of cheese sticks. For some reason our order hadn’t been delivered by the usual time so I called and spoke with Donovan who realized they received our order but it was never put in the oven. Needless to say he was on top of it. He corrected the situation the best he could and it was all greatly appreciated. He was quick on his toes about fixing the situation! We always go to Pizza Hut. At least 3 times a month and we have never had issues. The food is always great and fresh. Whether is pick up or delivery, it’s always on point! Pizza Hut on Pullium is by far the best !!! Greta job Pizza Hut crew and great...