Brews on 7th — Restaurant in Sandy

I love supporting small businesses as I was a part of one for many years… I was an every day regular at this Coffe shop for 6 months. Every morning and lunch without fail I was there for my coffee (yes I know that’s an expensive habit). I may not be in that industry anymore, but I do know the importance of good customer service/treating people with respect. I was extremely pleasant every time I interacted with the employees, and the manager, always leaving a tip. Overtime I felt as if I was a burden more and more just by the way I was treated with annoyance. That didn’t bother me though because I understand when people treat you a certain way, it’s a reflection of them selves. Recently on my way to A meeting I pulled in to the coffee shop, they had my coffee ready, I open my wallet and all I had was $100 bill. I didn’t expect them to break it so I went to the gas station who advised they could not break it either. I went back to the coffee shop and asked them to hold onto my hundred dollar bill so that I could make it to my meeting on time and that I would be back after to break it and pay my tab. The $100 was collateral (even though they know me and they know I come in every day). It went back and paid my job after the meeting, chatted with a longtime friend that works there part time. After that instance the OWNER told me that I should’ve just put the hundred dollars on my account for a credit. Apparently me breaking that hundred and asking them to hold onto it for an hour until I could come back and handle it was too risky and annoying to her. I continued going in anyways and supporting the local small business. I went in for the last time yesterday… I pulled up and heard them laughing in the small shack, making comments and asking if I left a tip (by asking if I only paid the total for my coffee. “Is that all she gave you?!?”) before even receiving my coffee. I asked to speak to the OWNER who was part of the gossip… She didn't do anything but argue with me and tell me that I was basically an inconvenience to her employees because of the the hundred dollar bill. I've spent sooooo much money there and introduced so many coworkers/new regulars that they have, to them. I was so disappointed in the lack of loyalty and care they give their regular customers. The OWNER was even playing into it and she is older then her employees and suppose to lead example to them! It makes me seriously sick to think I've spent so much money there when I could've invested it into a genuine small business who actually values their loyal customers instead.

yeah their coffee is decent but CUSTOMER SERVICE IS KEY. I hate writing bad reviews, in fact I don't usually do so. this odd and terrible experience has made me feel sick to my stomach knowing I made the wrong choice by going there every day. I don't understand how people feel validated by gossiping, undermining, & outright stepping all over someone else. I will stay calm and friendly, although I feel bullied. it is clear that my loyalty/business is not appreciated. SPEND YOUR MONEY SUPPORTING A LOCAL BUSINESS THAT APPRECIATES YOU AS A REGULAR. i wish that i never spent my...

General small town type business, not in a good way. The reason why I go there is because of the location and its always dead, now I get why. The drinks are inconsistent and the baristas are young people with no work ethic or enthusiasm. The service was bad. They gave me the wrong drink and then belittled me and treated me horribly for politely asking them to make me a new one. I asked to speak to the owner or mgr and she was very hostile toward me, once I got a hold of the Owner she was so rude and stood up for her employee and explained why her employee spoke to me the way she did. Never acknowledging that one employee messed up my order and the other one was rude to me. She told me everything I did wrong when they gave me the wrong drink, as i came back a few days later, she was getting angry and started shouting at me on the phone. I thanked her for calling and because she wasn't helping me in any way and being rude i was done speaking with her and hung up on her yelling at me. She began texting me and harassing me trying to fight with me like a teenager would. I felt like i was in Jr High at this moment. Lol! Don't go there! It's very inconsistent and some of the people that work there are rude and immature very unprofessional. If they mess up ,and they said it happens often, you may be harassed and yelled at. 👎 This is my only bad review ever and im very easy going even when...

This one is for the owners. Your location is good, your baristas are always great and the coffee does the job. You need to update the pricing on your signs if you plan to raise all of your prices by $1. I visited recently and ordered a drink that should have cost $5.30 according to your signage displayed on the menu. When I was told the price it was $7. When I asked the barista about the price discrepancy they informed me you had raised the prices of everything. I'm honestly not sure in Utah but other states I've lived in sight false advertising as unlawful. How much is a label maker? Post the correct prices so your customers are not surprised by everything being a dollar more. How unfair that your baristas are forced to have this awkward conversation with every guest that comes through. How unfair is it that a family of 6 coming through might order smoothies and are being charged for a 7th drink without knowing because you are too lazy or sketchy to change the price on the sign to reflect truth. Inflation is hitting everyone, just don't...