Grateful Bagel — Restaurant in Santa Rosa

I was excited that there was a bagel place near my work. The first couple times I went it was okay. But the last two times it was all bad. One trip I was so hungry I bit into my bagel and there was the longest black hair in between the cream cheese. I was so grossed out. The most recent time I went there is a young woman who is so rude. I actually refuse to go back because of her. She was belittling and her attitude sucked. I would rather take my...

i spend probably 100.00 a week getting breakfast for me and my fiance from here and lately everytime we go the bagels are wrong, the bagels are burnt, the service is slow, ive had to throw away bagels because all i can taste is burnt. there should be a standard of if you look at the bagel and its black that you should probably make another one or get a new machine. very dissatisfied and will never be...

The food is really good! I used to come here all the time for lunch until they hired a gal who is very rude. There was this sweet lady who used to work there, but she was replaced with a rude person. I could tolerate bad customer service if food served in a timely manner, but they are clearly understaffed. It is a shame because I love their food! It is just that the service...