Grillroom 1901 — Restaurant in Sault Ste. Marie

A special place owned by special people!!!! We make sure to dine here twice over our long weekend stays. Or more. LOL SHOUT OUT FOR MAKING OUR VISIT HERE IN JUNE of 2022 EVEN MORE AMAZING!: We took my 94 year old mother up to Sault Ste. Marie for her birthday to gamble June of last year. We came in for an early lunch and my mom mentioned that she felt like having breakfast,her fav meal out! Typically breakfast was not served on this day however the waitress went and spoke to the owners and they pulled everything out and made my mom breakfast. She swore that was the best breakfast and potatoes she had had in years. Thank you so much for your kindness and making my mother feel so special! She passed away 4 months later that October and you helped make her last birthday weekend just that much more special for us all! You really must stop in and try this restaurant located within a golf course club house. One of our party,by choice,follows a gluten free diet and at times it can be a challenge finding a restaurant offering options that include a burger bun. We ordered the Americana Chips, French Dip with sweet potato fries on a gluten free bun and the Hero Sub with garlic Parmesan chips. The Americana chips are fresh cut and fried, covered in cheese,chicken, red onion, avocado and a spicy mayo, Amazing! The French Dip was yummy as were the sweet potato fries. The Hero Sub was delish,served on a fresh grilled Italian bread with fresh lettuce and sliced salt and peppered tomatoes. Just like if at home!!!! My partner and mother were pleased as there are a multitude of drink options to include local beers and cider. We will be back before returning home to try the burger and seconds on the Americana Chips! Yes, Following guidelines for...

Terrible customer service. I'm not familiar with the area so being a first time patron, I'm obviously not akin to "seat yourself"..... especially when there isn't anything posted (no signage, not even a chalkboard telling me to seat myself). I felt totally lost upon entry.

Whom appeared to be the night shift manager (on August 2nd)..... relaxed and too preoccupied chatting with whom I assume was a regular, was too casual and aloof to my discord.

I'm sure their food is excellent but yet another case of terrible post COVID customer service. Expecting more money for poor service and performance.

EDIT (ADD AFTER OWNER RESPONSE): The duration of arrival and the customer having to initiate contact with your team is irrelevant. The status quo is the customer feeling welcomed. Which your entrance and staff unequivocally did not. If you'll also have read properly, I mentioned the gentleman on staff, not at all "the girls".

Closing Comment: I'm sure this place has had excellent service and has excellent food. Reviews are for trend analysis. This most likely is just a one-off situation.

I wish the best of luck to you...

After our Soo Locks tour, we decided to give the Grillroom 1901 a try! I must admit we were also interested in the lobster 🦞 roll sandwiches. The Grillroom 1901 at Sault Ste. Marie Country club was comfortably appointed with a contemporary theme style type atmosphere and offered high-quality lunch and dinner favourite foods. I ordered the lobster 🦞 roll with sweet potato 🍠 fries, a Hudson salad and a Diet Coke and my meal came to approximately $28 with a $6 tip for a total of $34. The sweet potato fries were the best fries I’ve ever had! The Hudson salad was big and I could have eaten just the salad, but since we didn’t eat lunch, this meal was my lunch and dinner. Sadly, they did not have any dessert 🧁 as there was a big graduation party that had been hosted. I understand the owner makes the desserts herself. The service was friendly and fast! If you’re a golfer 🏌️‍♂️ (or not), this would be the perfect place to eat breakfast, lunch or dinner. I highly recommend eating here as I was not disappointed! If I’m in this area again, I will...