Mollie Monday's — Restaurant in Savannah

It was our first time visiting on your anniversary 07.04.23 around 5 pm and the all you can eat crab legs drew my husband's attention. Parking was a struggle. The overall atmosphere is country decor. We were greeted and seated quickly. My husband and I got the buffet which was set up very strangely, forcing the customers into the kitchen area. I wasn't super comfortable in how that was but everyone seemed to be considerate and not use their hands or let their kids grab food. A few of the food bins were empty but I got the last chicken leg quarter, 2 meatballs, a cup of white beans, coleslaw and a couple onion rings. My husband got a few things since his main food was going to be crab legs. The waitress who seated us had put him down for Buffet and 2 clusters only. He asked her to put another order in. She said your ticket says 2 and the buffet. He said you will need to change that because he wanted all you can eat. He didn't get angry or nasty with her but wanted what he initially ordered. She gave him the other order she was holding, I guess it was another table and rewrote our ticket. He finished the legs probably in 15 minutes and waited. And waited. We both got cobbler from the buffet and I got a small salad. He attempted to catch her attention again. Then I attempted to catch her attention. she completely circled the room to avoid our table. We finished with dessert and sat for 10 more minutes to see if any leg orders would come out. She didn't even come by to offer refills or ask if we were good. We didn't go into the other room to bother the older waitress and the dark haired waitress was super busy with the front and helping on the buffet. We informed the cashier who was apologetic and charged him for only what he ate. We didn't tip which is highly unusual for us, but she specifically avoided us. If she would have come back to check on us, it would have made the first visit a good experience. We understand it was busy, but have no idea why...

I ordered the chicken Alfredo and after one bite I sent it back. It did not taste good and the chicken was too hard to chew. I didn’t want to pay 17 dollars for something I couldn’t eat. The manager came to the table and said that she was only taking half off. I’ve worked it a restaurant and when the customers food is so bad that they can’t eat it you shouldn’t make them pay for the food especially if they addressed the issue and sent their food back without eating it! I then told her I didn’t want to pay 17 dollars for something I couldn’t eat. And with an attitude she says “I guess I’ll take it off the ticket and go back there and eat it myself” then she just walks away from the table. The server brings the fixed check to the table and asks if we wanted the appetizer taken off since we got it after we were almost done eating our food. (We didn’t say anything about the appetizer) but since she offered and we did receive the appetizer close to the end of dinner and it was cold and we didn’t eat it we said yes. So the server goes to ask the manager if it can be taken off. And the manager gets mad and rips our ticket up. And we go up to the front to pay and ask where our ticket is (it was close to 100 dollar ticket btw that we were going to pay) and the manager says “I ripped it up” and I said “ was there a reason?” And she just walks away to the back acting very mad and completely ignoring us. And then we turn to the server and ask what we need to do and she tells us “she ripped y’all’s ticket up” and then she said we didn’t have to pay. We tipped the server because she was nice and provided great service. But the manger was very unprofessional and her behavior towards us was...

I've never left a negative review in my life but every time I go there is always a problem. Went in today and couldn't even get the table we wanted because it still had plates and drinks sitting out, staff just sitting around and talking, had to ask for the table we sat down at to be wiped down, the waitress seemed offended that this was even asked of her even though crumbs and straws left from previous customer. She then proceeded to walk around and whisper to co-workers sitting at a table in the middle of the dining room (and right next to our table) about this before returning to take our order. I know someone who worked there and quit because they said that the staff is more concerned with TALKING about their customers instead of TAKING CARE OF THEM and I couldn't agree more after today. I understand that this is a family owned restaurant but this place pushes the limits. On top of the unwelcoming/uncaring feeling from the staff the burgers were raw, would have sent it back but god forbid we say anything about the food after the reaction from the table cleaning. I honestly don't see how this place has such a high review unless they have the loyal locals and staff spamming with good reviews. Very unprofessional restaurant, finally hit the last straw today, will not...