Dunkin' — Restaurant in Scarborough

I walked into the lobby which is what I typically do. I will not go through the drive thru if I do not have to. I totally agree with something someone else has posted when they said "you feel as though you are being a bother to them by going in there." I walked in and stood at the front counter for way to long. I did not get addressed, noticed, NOTHING. When I heard someone giving a guest their order in the drive thru I spoke up and asked if anyone was working the front counter. A young girl with terrible makeup and dirty jeans rudely tells me "Yeah, I can help you over here. " Meaning at the drive thru window register. Now she says this like I am supposed to know this. Like I was supposed to walk over to the drive thru counter to order at the drive thru register when walking into the lobby. HMMMM I think I missed something here. Lol so I told the young lady I am sorry but I have been waiting here for 15 minutes. Her face gets all red like she wants to argue with me. Now, I work in a restaurant. Not to mention I manage a restaurant. I would NEVER treat one of my patrons that way. EVERY SINGLE Dunkin really has gone down hill. DUNKIN, GET...

We placed an order online and then walked in the lobby to pick up. After using the bathroom while waiting for pickup, the lady behind the counter basically yelled at us that the lobby was closed. Now granted, the sign said it was closed to dine in customers, it did not say it was closed for pickup orders. When I explained we were here for a pickup, she rolled her eyes and told me, it's at the other end and rudely pointed. I felt like I needed to apologize for interrupting her day. I normally don't have bad experiences here, and I wasn't rude to her. My wife and I were taken aback at the rude customer service. Be warned - avoid lobby at all costs. This only got a 2 because on our way out, another employee, who was leaving, apologized for...

They need to change this location to a Drive-Through only as they completely ignore the walk-in customers. Today the gentleman in front of me walked out with a “it’s just not worth the wait” comment. I hung in for another few minutes and left as well. This used to be our primary DD, but it’s gotten worse & worse.

Cumberland Farms with their $1 any size coffee that you can make yourself, pay & get out within 3min is the new alternative. Sad, DD used to be fast & courteous, it’s now New England’s version of Starbucks, stale service, long wait & high priced...