The Docks — Restaurant in Scottsboro

I have tried and tried to enjoy this restaurant because it has so much potential and is one of the only places on the water to eat in Jackson County. To give 3 stars is a bit of a stretch, but the view is what makes this place work. My review is based on multiple visits, and not just one. The service is ALWAYS sub par. It seems as if they may be short staffed, but it's always like that. The servers need some bit of server training as well. They seem to not understand customer service and how to please customers. At our last visit, the chips from our ap were super salty. Too salty to even attempt wiping the salt off. We nicely asked for new chips but the server told us they salt the chips prior to putting them in the fryer, so they are all like that. She didn't believe us that they were salty and after that we had to flag her down to get more drinks. There is never a full bar to order simple drinks and when you order anything other than a beer or a whiskey and coke for example, they never know how to make it or they don't have all the ingredients. We had reservations this last time, but waited 20 minutes on our table that "just needed to be cleaned off" and of course an hour and 15 minutes on our food after ordering while the other tables seated after us got their food. My salad didn't come and when I finally asked for it after an hour, I was told the kitchen was backed up. The server then went right in and brought my salad out. I'm extremely patient and understand the workings of a restaurant, but this place really turns out to be sub par. I've become embarrassed to recommend out of towners to go here. I try so hard, but it just isn't worth it...

My mom and I are from Atlanta GA we have a relative that lives in Fort Payne so we drove over for a one-night visit to Fort Payne and we were going to go down to Top O River in Gadsden but I was looking on the web and found the docks in Scottsboro so we decided to drive from Fort Payne to Scottsboro to eat when we got to the docks The View was amazing all the outside seating was full so we did get a window seat we made our order and we ordered an appetizer cheese fritters they came and we're very good then 45 minutes past still no food finally we hear the waiter Yelling to the kitchen staff table number 45 is about to walk out and and then 5 minutes later our food comes out and we took one bite and it was just nasty two of us got the D's southern fried fish and one person got shrimp all the meals tasted like it had been cooked in old grease and then had the old grease poured over it after it was cooked so everyone ate about half their dinners and we paid for the overpriced food then went outside walked around looked at the water got in the car and drove back to Fort Payne the view is amazing but the food...

After a long day me and my family was hoping to enjoy a good meal. Was told this place was good and so we decided to give it a try. We got seated and waited about 15 minutes before anyone came to take our drink order. Finally we was able to order food and get drinks. The food was absolutely poorly cooked as if they had just thrown it in fryer for a few seconds and then threw it on a plate. The fried mushrooms Ended up not eating the majority of our food. The only part of the meal that was not bad and tasted okay was the kids cheese burger. They had the air on and I asked 3 different servers if we could be moved to a different spot or if they could turn the air or fan off because my son was cold and it was blowing right on him. Also, asked for a manager and was told they was occupied at the moment. Waited 20 minutes and was still occupied finally just decided to pay and leave. While waiting to pay we had to wait another 15 minutes just for her to come pick up our check. Terrible service and terrible food. We will not be back. Next time we will just go to...