Whataburger — Restaurant in Shavano Park

MY NAME IS JESUS I BEEN TO THIS LOCATION SO MANY TIMES I LOST COUNT AND LET ME TELL U FOR WHO EVER NEEDS TO KNOW I WOULD GIVE THIS PLACE A 5 STAR ON TOP OF ANY WATABURGER I EVER BEEN TO ...I HEAR THE STORE MANAGER IS NAME JJ LET ME TELL U OR HIM I WALKED IN AS SOOON AS I OPEN THE DOOR I GET GREETED BY THIS YOUNG MAN I BELEAVE HIS NAME IS MICHAEL I THINK I SAW HEARING AID ON HIM BUT NEVER MIND THAT LET ME TELL U I BEEN THERE AT THIS RESTRANT OR ANY WATABURGER AND NEVER HAVE I BEEN TREATED WITH THE 100% SATISFACTION GREETED ONCE I WALKED IN BY THIS PERSON I ORDERD MY FOOD BEFOR I SAT DOWN THIS WONDERFUL PERSON COMES WITH MY FOOD TREATS ME LIKE U SHOULD BE TREATED IN ANY RESTRANT CAME WITH THE TRAY ASK ME WITH GOOD MANERS (WOULD U LIKE ANY KATCUP WOULD THAT BE SPICY OR REG VERY MUCH APPERCATID HE DID THE SAME WITH EVERYONE GREATED EVERYONE VERY FAST PERSON MY FOOD WAS ON POINT 100% HOT FRYS BEUGER JUST THE WAY I LIKE IT HE ALSO CAME BACK TO CHCK ON ME IF I WAS OK AND IF I NEEDED ANYTHING ELSE I TELL U U NEED MORE PEPOLE LIKE HIM I PROMISE U IF U DID U WILL GET THAT WATABURGER GOING HE NEEDS A REWARD OR SHOW HIM HE IS APRECIATED JUST HOW HE SHOWS UR CUSTUMERS THAT PAY UR CHECK PLEASE LET HIM KNOW ABOUT MY COMMET OR WEN I SEE HIM I SURE WILL THAT BOY WAS MOVEING I DONT KNOW IT U RELIZE U GOT A DAM GOOD WORKER BUT I SURE SEE IT AND ITS NOT MY FIRST I SEEN HIM DOO A GOOD JOB LIKE I SAID I GIVE UR STORE 10 STARS IF I CAN FOR THIS...

Staff behaviors & food on point. Place is newly open so clean & bright.

Reason for low rating? Access to unit! It is so bad that even people that know it is opened & are looking for it struggle. How bad you ask? It's so bad that they they have an employee standing in the dark, off property at Pond Hill & NW Military with a small sign. There is no light. When I saw him @7pm there was still daylight. When I left @8pm.... It was so ridiculously dark that I didn't realize he was still there until I was stopped waiting to turn onto NW Military.

Honestly this angered me. I don't care if he is 16, 18, or 21. He was not standing on or even near WB property, had no light to be seen with, and WTF. This is just plain wrong.

If you want people to see & be able to get to the stores. Choose visible locations and make them easily accessible from the street they are on. It should not have to be a navigational event to get on to the WB lot. I posted a picture of the huge lot. It was taken at @ 755pm Friday night. Weather was awesome and the lot is empty aside from employee vehicles. We were the only customers in the store for more than 30 minutes.

So because location is struggling from lack of business due to choices made WAY before it even opened.

Look at my other reviews. Location & Accessibility are part of what people look at when deciding where to go eat. Get it...

My wife was on her way to daycare to drop off our kids and as unpredictable as kids can be one of our kids needed to use the restroom. Most parents know that when your toddler tells you they have to go you have a small window before an accident. She exit on NW Military right away( I was on the phone as this happened) so I suggested she stop at Whataburger. Logic behind my suggestion…I didn’t choose Exxon at the corner bc it’s a busy store, lots of construction and the cleanliness for toddlers that like to touch everything. I didn’t suggest Starbucks on the other side of the intersection bc of their reputation on public restrooms(old news I know). So within 5 seconds of this decision making process Whataburger was a no brainer. Cleanliness is up to par, big open parking lot, and food is great too. So we hang up and I get phone call after they were done and her experience wasn’t very pleasant! My wife, who’s 7th months pregnant, carrying our youngest toddler, and holding our oldest toddler’s hand gets called out! They told her they don’t have public restrooms and made her buy something in order for my child to use the restroom! The audacity of this person! I never leave reviews but it sounds like some people need to be held...