Brew Brothers — Restaurant in Shelbyville

Oh Brew Brothers, where do I begin? My husband, mother, and I visited this restaurant on Christmas Eve. There was a 30-minute wait due to low staffing. This was understandable. Once we got seated, the host brought us each a water. The waitress came to our table after ten minutes to apologize for our wait and walked away before taking any drink orders. She returned around 15 minutes later to take our food orders. We ordered an onion ring tower appetizer. I had been here several months ago and had the best pork chop of my life, so I asked if they still made the pork chop with bourbon bacon jam topping and she said no. While disappointed, this was not her fault so I decided to try the 'new' pork chop with a plain baked potato. My husband ordered a Philly Cheesesteak sandwich and my mother ordered chicken tenders and fries. Approximately 25 minutes later, the waitress came back to our table and told my husband that they were out of Philly Cheesesteak, so he ordered a Colt burger. She then left and finally returned 1/2 hour later and slid my pork chop across the table and told me "We're out of potatoes." I was never offered the choice of another side. My mother's chicken tenders were overdone and dried out. My husband was not served food for another five minutes. Once served, the bun on his burger was too stale to eat. We had waited for 1 hour and 20 minutes at this point. Remember the onion tower? Never got it. We were never given any more water or had an opportunity to order another drink (the beers that we brought in had been empty for over an hour and our water had been gone for quite some time.) This was the worst service I can remember ever having and to say that the food was disappointing would be an understatement. I honestly have no idea why you were open for service when you had run out of basic food items. We were not offered a discount for incomplete our orders. All that said, we still tipped the waitress $20 because it was Christmas Eve. We walked out of the restaurant hungry. ...

Just wanted to relay a message about our poor service at Brews Brothers on Saturday Feb 15th...From the time we got there till we left NOTHING went right. The lady that tried to seat us put us at a booth that was so tight my husband and I could barely squeeze in...we went to find her to politely ask for a table and she told us to give her a minute...she stomped over to the bar and put her head in her hands like we were stressing her out. She took us back to the booth and asked us what was wrong...we showed her how uncomfortable it was (and we aren't the largest of people) and she said she didn't know what to do. I told her never mind...we would just go to the next booth because that table could scoot over to the other side so we could both sit comfortably on the same side. Took awhile for the waitress to finally come...she took our order. ..took a long time to get our food. They only brought one steak and we told them we had ordered 2 of the same steak frites. That lady had to go track down the waitress who came and told us she messed up and only put in the one...so we waited another long time for the second steak. We asked for water refills 3 times before she finally brought them. The restaurant was not busy so I'm not sure why all the trouble. Seemed like most staff and managers were hanging around a booth near us while 2 gals folded silverware napkins. We have been here a couple other times and service wasn't great then either...but this $100 meal experience was really disappointing. The only positive was the delicious steak. Not sure if we can trust a future visit...hoping some improvement can be...

Me and my wife was here on 2/08/24 and we ordered some food but when we couldn't eat it all we ask for to go containers the sever said that she wasn't allowed to give out anymore contains so I had asked for a manager and mind you from the jump she was rude so we had asked her could she give us two more containers and she said no she was not allowed there is a sign at the front entrance but mind you the sign said no to go orders accepted at this time but it doesn't say no take out orders to go so what does that mean when you order to go there is no take out it wasn't explained to us mind you we spend more then $150 this and ever time we come to eat here so I have ask for a refund for the food we did not touch since we are not allowed no containers she said no she was not giving us a refund so I asked her for her manager and her exact words were my manager is security and she said you are not going to talk to me like that and I ask her like what by asking for her supervisor then she tried to get security but my wife had already informed security about the situation and he was nice and he got the containers that we needed to defuse the problem mind you it was a nother customer that over heard her and he told my wife that he would asked for some more containers and they give it to him so the security got me and my wife info and said they will be in...