Keystone Ranch — Restaurant in Silverthorne

Unfortunately, our party of 5 was completely underwhelmed. I had looked at the menu listed on resort/restaurant’s website. While expensive, we were celebrating so happy to go somewhere special. First of all, though the reservation was made months in advance, there was no table waiting for us and we were informed that we had no reservations. Lucky for us, we had a printout of not only the confirmation, but the fact that we had already paid the $50 cost to ensure the reservation. They eventually put together a table that did not accommodate the numbers in our party, and had to remind them of how many of us were dining. Eventually, we were seated. My biggest complaint is that the menu on website was similar, but at least half of the items were different. Now, I know some items can be seasonal, etc, but this was not the case. It was especially upsetting that the menu online clearly stated that the steaks (priced from $60+) were not only now more expensive, but came with nothing else. According to the website they were to be served with special Boursin Mashed Potatoes and 1 side item included. I specifically asked if anything was included and was told no, steaks just come with a sauce! So then we ordered sides of asparagus and broccolini, which were now listed as more expensive than menu online. Unfortunately, both of these side items came drowned in some sort of butter cream sauce Leaving you unable to taste the vegetables, and said vegetables were basically raw under said sauce. Now I love a bit of fresh snap on my veg, but be assured, this was not that. While my corn and gnocchi dish was very tasty, my Mother hardly touched her crab salad. She’s not very picky, so I was surprised to hear her complain about her corn tasting as if had come from a can and that they could have gone to Kroger just down the street for fresh corn that is in season. While these were very serious to problems the chef and manager need to overcome, I will say that the service waiters were very good, the ambiance cozy and pleasant overlooking the mountains and the parking was easy and plentiful. Keystone Management needs to get their act together, update their menu online regularly, and consider bringing in secret shopping dining to evaluate their dining...

Great meal to celebrate a 50th birthday while up in the mountains. Highlights: Scott S. was our server. He is attentive, knowledgable and friendly. The food was excellent and cooked as we like it. The ambiance of the lounge and fireplaced 'great room' were wonderful.

Here's what I loved about the meal: BRUSSELS SPROUTS! I swear, this is the first time I've ever looked under my other food for every last trace of a vegetable. Delicious. Also, steaks were excellent; not too heavily seasoned, just high quality local product, cooked perfectly and with a variety of sides and toppings. Between us we had a hanger steak, an aged ribeye, and a 10 oz beef tenderloin, all medium-rare. I also had the wedge salad, my husband had the marrow appetizer, and we all had dessert -- sticky toffee pudding, an apple dessert, and a kind of S'mores pot-de-creme. I don't drink but my husband said the cocktails (thank you, PJ!) and the suggested wine (thank you, Scott!) were just right.

Here's what I like about Scott: 1) He knew the menu in detail, and could recommend things suitable to our tastes. 2) He made us feel welcome and attended to, even though the place was busy. 3) He has a great sense of service, balancing friendliness with efficiency. 4) He connected us a little with the history of the restaurant and with the new chef. 5) Scott is quick-witted and funny.

I was skeptical about the whole "let's relocate you for dessert in the living room" concept, but we didn't have to wander around; Scott found us a table with comfy seating, and we enjoyed a nice strong latte and a couple of desserts with the kids in the high-ceilinged great room. We got to watch the snow fall through the picture windows and watched two big hares chase each other across the snow. An excellent experience that we will hope to...

We booked Keystone Ranch months in advance for a birthday dinner, excited to try the highly recommended restaurant. Unfortunately, it turned into a disappointment from the start. The online menu (which had been posted all summer) did not match the actual menu—no Braised Short Ribs, no Elk Bolognese, and most upsetting, no Grand Marnier Soufflé or Cast Iron Apple Crisp that they're known for. The server admitted management refuses to update the website despite repeated guest complaints. It felt like an actual bait-and-switch. The food and service were uneven. The grilled jumbo shrimp cocktail was outstanding, but my half-roasted chicken was served over limp vegetables on top of lumpy, grainy polenta. Service was extremely slow, with tables seated after us—a table of 4 and even a table of 8—receiving their food first. Servers didn't even know who had ordered what, which is unacceptable at this level of dining. To make matters worse, the birthday noted on our reservation was overlooked until we brought it to their attention ourselves. At another restaurant the next night, the staff recognized the birthday immediately, showing the level of attention and care we expected here. Ultimately, this was not the celebration we had planned. With misleading menus, inconsistent service, and a lack of attention to detail, Keystone Ranch was a complete letdown. We...