Family Mongolian BBQ — Restaurant in Simi Valley

Poor experience overall. Food was okay at best and service was terrible! Upon walking in, we were asked how many and then just pointed to which side of the restaurant to sit without any further direction or acknowledgement. We went and found a table and sat down but nobody ever came by. After a few minutes of waiting and unsure if we were supposed to wait or start making our food, we got up and asked and a nod was the only response we got. After our group returned to our table there was soup and bread waiting but nobody ever came back to check in on us or take drink orders. The server even walked right by our table about 1/2 way though our meal (after bringing drinks to the table across from us), peeked at our table and then just turned and walked away. Once everyone was done eating and still no acknowledgement, my niece finally got up and asked if we could get some water for our table. Several minutes later, the same server that walked past our table about 30 minutes prior, returned with only one glass of water for a party of six!! Not to mention, that we still had to request water for the remaining guests, which took several more minutes of waiting just to get. It was hot outside, the inside of the restaurant was hot, not a single staff member checked on us (including the server), the food wasn’t very good, and we had to eat our entire meal without anything to drink. Definitely would not...

My daughter and I came here today for lunch. She suggested it when we were trying to decide where to eat. I used to go to a Mongolian BBQ place in Claremont when I was a kid and thought I would give this a try.

Overall, the food was pretty good. You get a bowl, choose your meat, add some veggies and other toppings, and choose your sauce. They also have noodles that you can add to your bowl as well. Then they cook it up and add a scoop of rice on the side.

The young man that was the waiter was nice. While we picked our food out, he asked for our drink order. After our food was cooked, he had picked a booth for us and our drinks were there waiting for us. They also brought us one mini egg roll each and a cup of egg drop soup. The egg roll was good, very crispy. The soup was okay. It wasn't very hot and a little too gelatinous for my taste, but it was good enough.

The restaurant seemed a little rundown and the tables/booths looked like they needed another wipe down. After we sat down, we never saw anyone again until we were ready to leave and pay at the front.

Overall, the food tasted great and the topping choices were good. I will definitely be back to lunch here again. It is also good to support our local Simi...

I've been coming to Family Mongolian BBQ since I was a kid, and it’s still one of my favorite lunch spots. The customizable stir-fry concept means I always get exactly what I want—and after years of experimenting, I’ve perfected my go-to sauce combo: 1 curry, 1 ginger, 1 hot, 2 sweet, 2 BBQ, and 2 oil. For newcomers, it may take a little trial and error, but that’s half the fun.

The food is fresh, the flavors are bold, and the experience is as interactive as it is delicious. I usually come for lunch, which includes a small soup and one hearty plate of food—more than enough for a satisfying meal. For those with bigger appetites, dinner offers an all-you-can-eat option.

The service is always friendly, and the staff creates a welcoming, casual atmosphere. A fun little bonus? They have a cute robot server that brings dishes to your table—it’s a charming and modern touch that adds to the experience.

I also really enjoy their selection of imported beers. It’s a small detail, but sampling different options adds an extra layer of enjoyment to each visit.

If you’re looking for a tasty, relaxed spot where you can build your own perfect stir-fry and feel right at home, Family Mongolian BBQ is definitely worth...