Old Susana Cafe — Restaurant in Simi Valley

I normally don’t leave negative reviews. I’ve worked in the restaurant industry for 15 years, so I am very understanding! But I can not for my life leave a positive review for this place. I came here on a Sunday around 10:30, and they were packed. All the servers and the host looked panicked. It was very chaotic. My dad and I were seated about 25 min after arriving, which didn’t bother me, I figure good food is always worth a little wait. We were seated in the front lawn section. Now I don’t know how they operate here, but everywhere I’ve ever worked before, we work a particular section, so the server is well aware of their tables. 10 minutes after sitting down a busboy brought us drinks (he’d probably seen us sitting there for some time with nothing). Now in all of my career as a server and bartender, the very first priority is greeting your new tables, so they know you exist at least! Bring water, so at least they have SOMETHING, after almost an hour wait. Maybe 10-15 min after this, a server walks over and says “no one has taken your order yet”? Clearly, menus on the table, that’s a negative. This is getting super long so I’m going to summarize, the server we NEVER saw. Like ever. Getting a refill on water was impossible. My order came out wrong, but after 30 min of waiting I wasn’t about to send it back. I’m really not the type of person to do that, in any case. I don’t understand why all of these people were waiting so long? The food was extremely mediocre and mostly pretty cold. The service, was a joke! I feel bad for the owners of this place bc clearly they are hiring sub par employees which HAS to affect their business. I won’t be going back. This is my second time (first was to-go) and both times I was entirely disappointed. Best of luck to them in the future, hope they can...

Love the restaurant but didn’t love the service! We always come here and ALWAYS have great service. Today our waitress was extremely rude! She was in a hurry to get us to leave. I get we get there at 2:20 our waitress said our restaurant closes at 3 so you’re limited by what you can order which is fine. She takes our order on her phone because she failed to get more paper because she didn’t expect more people. We get our food and gives me sausage instead of bacon. I had to tell the other waitress our food was wrong. Our waitress came back and apologized and said that’s what she gets for taking our order on her phone and not going inside to get paper. While all of this was happening she never gave us utensils but expected us to eat our food and run! We had to wait 10mins just to get a fork! After getting our fork she hands me the check and said we’re closing. While others patrons were able to enjoy there food outside w/ us we were rushed. We asked for a to go box and instead of saying ok she tells us “can I have your card we are closed” she made us feel like a to go box will be held hostage until we paid our bill! While all this was happening the other table was not forced to hand over payment right away they got to enjoy their food and paid when they were finished. She made us feel like we were inconveniencing her because she...

Drove up from West LA specifically for breakfast here and I’m happy that I did so. I am working through a long list of recommended breakfast restaurants and diners in Los Angeles County and Old Susana was on that list. I would describe it as a local gem and more of a to go breakfast spot that also caters to indoor dining. You can order at the counter and grab it to go or you can sit down in the dining room and have full service, which is what we did. There is a large parking lot attached with free parking so finding a space is very easy. Pricing is also very fair and all the sizes of the dishes are quite large. Our server was also very polite and everything that we ordered came out very quickly.

This was our first visit so I wanted to get one of my favorite things to order which is Eggs Benedict. I saw that they had a Crab Cake Eggs Benedict so I selected that and I’m very happy that I did so. The crabcakes had a lot of flavor, the eggs were cooked perfectly, and the side of hashbrowns were perfectly crispy. I was honestly impressed with the meal and it was a better breakfast than I had last weekend at another breakfast restaurant close by. I would definitely recommend to anyone in the area and plan to be back sometime in the future once I get...