Chicago Express — Restaurant in Smyrna

Ordered an Italian beef sandwich only for pickup it’s $8.99 cool. I get to the place the chick on the front doesn’t greet you or even say hello. Poor customer service! I get the food and it rings up $9.87 why I use my card and I look at the receipt it says $10.24, hold up! I’m like so is there a card usage fee, she’s like yeah, okay so why didn’t you say that. The chick is silent and looking stupid. Then I said well I wish you would’ve said something because I have cash. It’s not about the money it’s the principle you inform anyone who’s spending their funds on unnecessary fees. So I said well can I have a refund? She looks at me and said “I can’t refund you when you pay with card” huh?! So I said so what if I didn’t want the food at all then what? Wouldn’t that be a refund? Looks stupid and turns to someone else, starts speaking in another language then walks completely off from the register. Literally the chick walks away from the register and didn’t say where she was going or going to get someone to refund me or anything. So I stood there for a minute or 2 and said forget it, and walked out. I will not be back nor supporting your...

We have eaten here for years now, but I won’t go back after my recent experience. First, I called for the specials. I was told what they were and two of us wanted that. I called back to order after looking at the menu online. When I ordered the special, she informed me that I must have called the wrong location to ask for those…why don’t they have the same specials? I asked what their specials were and she told me they were dine-in only. I hung up to get a new order together. Called back and Like other reviews have mentioned, she was not happy to be talking to me and seemed like I was a bother. When I ordered a gyro plate which the menu states comes with 2 sides, I was told it only comes with 1. She didn’t tell me a total or anything, just what my order number was. I got there to pick up the food and it was insanely expensive for lunch. If I wanted to spend $50+ on lunch, we would’ve gone somewhere nicer. When I got home, there was no sauce for the gyro…just meat, tomatoes, and onions. 😳 The person doesn’t like tomatoes or onions so they literally ate pita with the meat. Frustrating experience from...

We've lived in Murfreesboro for 3.5 years and we were born in raised in Chicago. So. We have very high expectations when it comes to "claiming" Chicago style food. After passing this place many times we decided to try it. I have to say it is as close to Chicago food that we have had down here thus far!! We were impressed. My husband had an Italian beef with sausage (called a Combo in the Chi), I had an Italian beef, we both added sweet peppers. Normally we add giardiniera but we wanted to taste the beef without heat. We tried the French fries but they aren't hand cut, frozen crinkle cut so they were okay. They did have however, ILTaco Pizza Puffs which are from Chicago and they were so, so good. Haven't had one in like 5 years. Anyways, they have a good selection and we will definitely go back, 4 stars is because it is a bit pricey. 5.99 for a pizza puff is a little crazy even in these times. And the beef sandwiches were 9 and 10 dollars without sides so... if you like Chicago style food and are willing to pay for it,...