Whitt's Barbecue — Restaurant in Smyrna

Absolutely terrible experience here. Ordered them through door dash and when I unpacked my food they gave me only half of what I actually ordered. When I called them to discuss a refund for the missing food, I was told I could come pick up the corrected sized sides (I ordered 3 pints, they sent 3 6oz cups, and I ordered a family pack 2 which is 2 lbs of meat, 12 buns, and 2 pints of a side and only received 1lb 8 buns, and one side). When I asked how they were going to make it right, the guy told me he could give me the sides, but I would have to pay for the meat... So wait a second, I paid for a meal for 8 to feed my family of 6, i have the receipt which clearly states my entire order, you only gave me half the food, then you said to get the rest of the meat I have to pay again? Absolutely not, I was told there was no manager that could help and I would need to call back another day. I will never order from this...

They have the worse customer service ! They were not friendly and they did not get the order right! The employee and the manager wanted to be argumentive and I eventually gave up! When I called they knew exactly who I was . The employee would have got the order right if he would have wrote it down ( we had a decent size order). When we were ordered our food they didn’t feel welcoming to begin with ! When I gave up and hung up the phone the manager called me back to back ( which he shouldn’t have ) .. me and my family will not be back to this place again ! After going through all of that , our food was not hot nor good !!! The staff needs to learn how to talk to their customers with respect ! Emotional intelligence...

I want to start by saying I love this Whitt's. However, the frustration I feel every time I get the potato wedges is immense! I have yet to get potato wedges from this location that are not fried so hard that they are difficult to chew. There is no potato on the inside because it is so overcooked that the potato has dehydrated. It's not a one time thing. EVERY time I have ordered them they have been that way. I love getting the sandwich with the wedges but my goodness the wedges need help. Please talk to whoever cooks the wedges and ask them to stop about halfway of cooking from what...