Popeyes Louisiana Kitchen — Restaurant in Sorrento

We visited this location (7/3/23) and had the worst Popeyes experience of our lives. It is ironic that they call this a “fast” food restaurant when it took them almost a hour just to make 8 spicy chicken sandwiches; which is honestly not even a complicated order as it is their top menu item. The staff is even worse as they are completely clueless on how to manage the orders.

It was not at all first come, first serve and our entire party of 8 (including 4 senior citizens who need to eat food on time in order to take medications) was left starving for an hour. A wait of 20 minutes or so would have been appropriate considering that we understand are somewhat of a large group but the time it took to get our order was completely unacceptable - and that too we had to ask multiple times to check on the order status. After almost an hour all we got were side items and we had to wait even longer to get the actual sandwiches.

The highlight of this terrible experience - the cherry on top - was when we were denied water cups. As there were eight of us who all ordered complete meals each (totaling almost 80 dollars), we asked for 8 water cups: a completely reasonable request. However the lady at the counter (the only lady working at the time - not sure how she even got hired with her horrible attitude and zero customer skills), demanded money just for the cups of water and showed no signs of understanding or courtesy for a simple request even after asking kindly on our part.

If you are searching for a quick meal on the highway DO NOT stop at this location - unless you don’t mind wasting hours of your time. In fact, it’s better to travel another 15 minutes down the road and get food at a better Popeyes. We hope this message reaches the franchise owner and proper action is taken to ensure that no one ever has to be treated...

This was the worst meal I’ve had from any fast food place in my life. Let me tell you about the bacon & cheese chicken sandwich. I don’t know the recipe, but this is my take on it. First off, you don’t wanna waste time so just skip the cheese and the bacon altogether. Secondly, you go party city and buy a rubber chicken. You take a thin slice of it and dip it in old grease until the rubber hardens a bit. On your way back from party city make a stop at your favorite gas station and get 2 buns. Lather em up in mayo as to soak the breading on your rubber chicken real good. 2 pickle slices for good measure and you’re good to go!! For a side just add some fries (those were good); then, for a drink, you take a full cup of lemonade powder mix and add 20oz of water then chill it after leaving it in a hot car for 10 hours. The perfect sorrento Popeyes meal! Don’t forget to rudely half toss the bag of food to your customer waiting in the parking lot. I’d add pictures of the chunks of rubber chicken in my toilet but I’m sure you...

Didn’t have half of the menu, including drinks. Man taking orders went back and forth on whether or not they had several different things. Gave us half of our order. No receipt given and they didn’t remember what we ordered. Told us to pull around and then we watched all of the workers go on break as we discovered that our popcorn shrimp did not have shrimp inside and our nuggets looked like popcorn shrimp. Then after twenty minutes of waiting, my husband went inside where one of the men taking a break said “Oh, you’re nuggets just finished” and another lady taking a break said “why didn’t you tell us that they were waiting on the rest of those order?”, to which the first man replied “I was going to get it when I was ready”. Then he went to work the drive thru and still not get the order. The third man on break was laughing and saying “y’all need to get it together”. At least it was...