El Guanaco — Restaurant in South Hadley

Having lived in Texas for seven years we're very familiar with the wonderful flavors of Central America, and we were excited to try El Guanaco when we learned about it. Walking into the resteraunt, it had promise: it smelled good, looked nice, and we were excited to look at the menu. That's when our excitement kind of hit the brakes. There are very few Salvadorian dishes on the menu, the menu mostly consists of Tex Mex food. After seeing that I chose the Tacos Al pastor off the special board. They were served street taco style but with only one 4 inch tortilla each, which is unusual for street tacos. They tasted good and I would be giving a glowing review if they were 1.50-2 dollars each. But it was three for ten dollars. I got lucky with my choice of food. However my wife wasn't as lucky. After much deliberation she chose the enchiladas suiza. However it was almost inedible, first off there was a blanket of cheese over it, not even browned, and unlike most other enchiladas suiza they used red sauce with the bechamel sauce. It was dreadful and stomach curdling. If you choose to go, don't. But if you decide to go anyway skip the rice and beans. The beans are the worst, blandest black beans I've ever had. Like right out of the can. And the rice tastes like a rice-a-roni version of...

While I'm usually understanding of mistakes, when I pointed out that they took my order wrong they insisted I was wrong and actually ordered something I know I wouldn't have (vegetarian girlfriend to feed). The girl who took my order initially seemed willing to own up to it and figure out the dollar difference of the two items to fix it and make the right one but then the man insisted that we would have to pay for both the mistake and correct item even though it was their error and they already took back the mess up.

I don't know if he suspected me of being dishonest or was just plain stupid but I couldn't help but feel disgusted at the treatment where anywhere else would be willing to accept they made a mistake.

The food they got right was good but on the principle of treating customers as if they're liars and trying to rip them off, I can't support this place. It's a shame because you'd think a local place knows the value of treating customers right and with good faith. I see why others left the bad...

terrible customer service!!!! my family and I came in for breakfast we used the bathroom before getting seated, once seated we received the lunch menu, after asking for the breakfast menu the server informed us that they were only serving lunch, so we kindly appoligized and started packing up.. the very RUDE lady behind the counter started talking about us in Spanish not knowing that I am fluent in the language. She said to the server those people just needed to use the bathroom they can't afford to eat here!!!! We are business owners as well and cannot imagine treating our customers that way!! We will never becoming back not to mention the awful smell once you walked in. After telling her we were here for breakfast she continued to talk garbage to my wife. No customer service at all ..she needs to maybe stay in the kitchen because she will bring the place down... how sad to see this type of business in our great neighborhood!!! I'd give zero stars but that is not an option.. save your money people...