Exquisite Grill — Restaurant in South Lake Tahoe

Summary: Overpriced, bad customer service and communication. Poor planning cause bad food quality and the owner was not reconcilable, so I would not suggest this catering business.

“The wedding day was perfect EXCEPT the food” said by multiple guests.

They did not request a timeline to have been able to better assist in the wedding day order of events. At last minute a question of drop off time was made that led to an executive change made by the company. This caused what was probably “good” food to sit in warmers and become over cooked. We had multiple guests throwing full $65+ plates of food away. Plus they returned to collect their things and took our big cooler but did not take their own charcuterie board. (All things respectively returned back to their rightful owners, but still.) After the wedding the owner, David, stated “I would really like to know what the problem was so I can address it immediately” while his addressing it took 13 days afterwards to get a response that he would be doing nothing about it.

I’m sure they do multitudes of good catering services throughout the year but if you get a bad round of it, don’t expect them to do the right thing and compensate you slightly for what...

David really dropped the ball on our two catered events in August 2023. Potato Bar - not as provided as agreed to. Not enough food, small potato's, forgot chicken, grated cheese and butter. Not enough salad. Potato's were supposed to be big as they were the meal. The apple crip dessert was awful - runny, would not have been enough for everyone, and those that had it, threw it out. David knew we were upset and said we would talk - still waiting. So many excuses for the worst catered event we've ever had. We also had hired him to provide breakfast burritos boxes one morning. Again, same at the Potato Bar, late to arrive! So many excuses why he could not do what was contracted - no boxes, not ready on time, went cheap - lots of fried potato's - microscopic bacon. He had 6 mo. lead time to get it right - I'm, sure he spent the money long ago and now went cheap when it was time to provide the service. Feel he took advantage of our group of seniors. Excuses - Excuses! Would not recommend...

We hired this company for wedding catering and when they showed up day of, they did not professionally drop off or pick up. When dropping off the food, the woman was inpatient and upset at the fact she couldn’t pick up the equipment in 30 minutes or less of dropping it off. She claimed it was going to make her late to her dog walking. Yet how are you to feed 130+ pin that time? The meat was very fatty and every thing was else was dry with not a lot of flavor. When picking up they did not check what they were grabbing and they took a cooler that was not theirs. However they left other things that were there’s. People make mistakes, especially when cleaning up, but with it all adding up we paid over 11 thousand for terrible food and unprofessional. It was frustrating. The issues were brought up to the owner of the company, but there was no retribution or remorse. Just what is done is done and there’s nothing else he will...