The Pub at Newagen Seaside Inn — Restaurant in Southport

My husband and I ate at the Newagen Inn last Thursday night and we were underwhelmed with the overall experience. This pub is located inside a hotel that is on the water in Southport, and it has beautiful views of the surrounding area. We had made a reservation ahead of time, and when we arrived were given a seat right next to the service station/bar. We asked if it would be possible to move to another location (there were several other open tables) but we were told they were all taken. (Note: most of these tables did not become occupied during our visit). Like many restaurants we visited during our vacation in Maine, it seemed the pub was short staffed, but our biggest concern was really the lack of warmth or attentiveness of the staff. The staff took our orders, delivered the food but there was no personality at all! We would have received the same level of service if we ordered from a kiosk. Once a course was delivered to our table, the serve never asked how it was, or checked in to see if anything else was needed. When the next course arrived, not all of the dishes were cleared off the table from the previous course. My husband had the shrimp cacio e pepe dish, which was delicious. I ordered the hot lobster roll with butter, and was sort of underwhelmed. It was not a huge portion of lobster, and the homemade potato chips were overcooked and hard. For dessert we ordered the sticky toffee pudding and initially the wrong dessert was delivered. Eventually we got the right dessert but it barely resembled other sticky toffee puddings I've had, and it was wayyyyy too sweet and we couldn't finish it. While we were there a woman set up to play the guitar and sing in the lounge area. She had a nice voice, but the whole time she was playing she was looking at her iPad screen, and never once acknowledged the people in the restaurant or tried to "connect", and it was a bit too loud to be able to have conversation while she played. I really wanted to love this restaurant but in the end was...

The Newagen Seaside Inn and pub are charming with lovely ocean views. A talented musician played which added to the ambiance. We were a party of 5 and ordered drinks, appetizers/salad and entrees. The salads were basic - the eggplant rollatini and mussels were very good. Before we were finished 1st course, entrees were served- a bit clunky and not very orchestrated service (I accepted it as the beginning of season and new servers). My scallop entree did not arrive and no one visited the table for 20 minutes. I finally got the attend of our server who was at another table and informed him I hadn’t receive my meal and since everyone else was finishing up, I was fine, but to please deduct from bill. He responded he’d look into it and went away. 5 - 10 minutes later Tiffany, whoI assumed was a manager apologized and offered to get me something from kitchen. I told her I was fine.. She asked if I wanted a drink and I stated no thank you. She then asked about dessert - I checked with the table and no one wanted anything. I thanked her for the visit and asked for the check. Tiffany can back later with the check - reached over my back and handed the bill to my father in law even though my husband and I asked for it. She smiled and said I didn’t know (she did know and she knew I wasn’t happy with the situation). So what should have been a enjoyable night out with our parents for Father’s day, which my father in law paid. We waited another 15 minutes for the original server to pick up the check. No apology- no thank you! A very disappointing experience. we had another reservation later in the week which I cancelled - I was inquiring into staying at the Inn in the future - but I know there are many other properties can deliver better service and actually want us there. atmosphere positive, food ok,...

We are staying at the Inn and have had four meals at the restaurant/pub since we arrived yesterday (dinner last night, breakfast this morning, lunch, and then dinner this evening). I can say after 4 meals here that the dedication of the team working here is unbelievable. The food is prepared with skill and passion and the team executing everything from sitting you, preparing the space, tending to your needs, and above all - adding their own personality - is perfect 👌🏼. When I say perfect, does that mean that there are no issues that may pop up here and there? Of course not. Everyone's favortie restaurant, pub inn, hotel, doctor, mechanic, etc. will have a snag here and there. But it is the best of the best that have a snag along the way and make it amazing regardless. Passion is one of the best qualities and this pub (and the Inn) clearly show they are passionate about getting it right. Not many can say they do that, and do it as well as I have seen these folks do it. Love this place. Honored to eat here and support what these folks are doing. Wish I had a spot as good as this back in...