Fairlane Grill — Restaurant in Springfield Township

Food is typically good! But, I called this morning and someone with a really bad attitude answered. I had my phone on speaker and her response was very rude…saying something about it being annoying…which was unnecessary, as I was already in the process of changing it…and had a consistent attitude when taking my order. Hung up on me and everything…very rude and unfriendly. I cant trust someone who is that rude on the phone to be polite in person. So I cancelled. I hate that I had this experience because I order there frequently. Maybe she was having a bad day but, Its not my responsibility to know that. If Im gonna pay $18 for pancakes, eggs and bacon it should come with great customer service. And if I ask how much it is, i should be told a price without an attitude being that they accept only cash and I wanna make sure I bring the right amount. Hopefully she gets it together and I know my 18 may not be much to them, but it wasn't worth spending where I'm not treated appropriately. As I would give a server grace for a mistake or small issue, i would expect the same...

I can count on two hands the number of people I know that stopped going to Fairlane, not because of the food, which is good, but did not like how they were treated there. This treatment also happened to me twice and i have also avoided it.

I decided to try again this morning for breakfast with my girlfriend. I pulled up to allow her to check if tables were available in this small restaurant. After a few minutes, she came out and said one table seemed empty. However, she waited for one of the 3 people working, all of whom saw her, to verify. When no one came, she then asked one worker and was told to wait.

After notifying me, i told her to go back, and i would park. I was sure she would be helped. Arriving 4-5 minutes later, I walked in and she was still standing there alone with all three workers standing around nearby. Huh? At that moment, I realized that Fairlane still has customer service issues, and we left.

There are a nnmber if other restaurants in the area that value theit customers more...

There's a lot to be said about tiny 20-some seat, blink and you'll miss it, been in the neighborhood for decades diners and this little jewel certainly takes the prize. Let's get real - there's wisdom here. Obvious is the spotless cleanliness. The attention to detail from hospitality to the simple yet well rounded menu is impeccable. My no-frills corned beef sandwich came out the way I asked: bread well-toasted and to my surprise, pumpernickel, not just boring rye. Heavy on the mayo. The "small" fries for $2 extra were like something reminiscent of a Woolworth's lunch counter when I was a kid. And the coffee? I'd go just for the coffee. Friendly customers, friendly...