Dunkin' — Restaurant in Springfield

I love this Dunkin'. Of all the Dunkin' Donuts in Western Massachusetts, this is by far one of the best. When it comes to the coffee. The coffee is fantastic and the service is top notch! They always make my coffee perfect every time. The food is also really good. Sometimes they run out of my favorite bread but it's understandable. What can be really frustrating is when my food order gets messed up. I don't know why they make so many errors with my food. Maybe the staff is new? Maybe there trying to work too fast? I have had to turn around far too many times that you would think I would learn to check before I leave. I'm not going to consider this a major problem because it only seems to happen once in a while and there more than happy to fix it. Definitely worth stopping in at this location if your...

I use to stop here every morning. The coffee is always luke warm and they never seem to be able to open on time. I guess 5am opening time means 5:05 or whenever they feel like it. Now I just go to another Dunkin a little farther down the road that is always open on time and their coffee is always very hot.

Just an update 11 months later: Since I have started back to work I figured I would try this place again. Same cold coffee and still unable to open on time. Apparently 5am still means when ever they feel like it. If you are going to consistently open at 5:10am maybe you should start your shifts 10 minutes earlier so you can actually open on time. Back to the other Dunkin a few miles...

Went into the store since 7 cars were in drive thru. Was informed by Dan the manager we (customer in front of me) that drive thru was top priority and we would have to wait until they had no line. Or we could always go to the drive thru if we wanted to. Needless to say both myself and the other customer left without purchasing anything. What horrible customer service and all Dan would say was have a nice day. Even the regulars who are there everyday said the...