Ciro's Pizza — Restaurant in Stanley

After 2 years I thought I’d give it another shot and order dinner. What a mistake that was!!! My order was online and very simple. I ordered baked spaghetti with meat sauce with extra meat sauce and an add on salad. What I got was baked spaghetti with meatballs and watery sauce which was cold as if it just came out of the refrigerator and added a little cheese on top and melted it quickly. The salad was warm and wilted. Needless to say I just threw it all in the trash. I called to say I didn’t get what I ordered and was passed around to 3 people to only to end up with the first person I spoke with. Each time explaining the issue. The excuse told to me as why I got something different from what I ordered was that they were very busy. I stated that’s no excuse for giving out wrong food, just read the order ticket. I would have understood if it took an extra 20 minutes and I got what I ordered and the hot food hot and the cold food cold but to give me something like I got, I just don’t understand! The order ticket that was attached to the bag was very clear on what was ordered but apparently they didn’t read it and just threw whatever in a bag. They did offer to remake it but I didn’t want to wait another 30 minutes and then drive out and back to get it. So I just ate a bowl of cereal for dinner which is what I should’ve done to start with!!...

We order food here probably once a week. The food and service is always good. Prices are reasonable. Would give 5 stars but I was just told they don't do pastas on weekends! What Italian restaurant doesn't serve pasta on the weekend?! Never heard anything so ridiculous in my life.

Reply to owner: My comment is not ridiculous. Exactly how is it out of context? I was told by your employee over the phone that you don't do pastas on the weekend. They didn't say you don't do some pastas. They said you don't do pastas, as in any of them. So if that's inaccurate, then that's on your employee not me. As for ridiculous, an Italian restaurant not serving any or only some pasta on the weekend is ridiculous. You're punishing your customers because you hired a cook that doesn't know how to cook. Frankly telling a customer their accurate comment is ridiculous is incredibly rude and a terrible look for your business. I'm now giving less stars because you're rude.There are plenty of Italian restaurants in the county. Perhaps I'll give them my business...

Normally do not have any problems we order at least once a week sometimes 2 if we are busy but this past week we placed an order for 2 pizzas and waited almost 2 hours for delivery called the restaurant after waiting 1hr and half was told the driver left along time ago they wasn't sure why he hadn't dropped off our order,finally after waiting another 20 min he shows up and the pizza was ice cold we had to heat it up before we could eat it. Tried to call them to make a complaint and phone was either busy or placed on hold for long periods of time so left them a message on Facebook but no reply back very poor customer service that night we won't be ordering for a while will try our business some...