Subway — Restaurant in Stanwood

Arrive around 5:40pm, app shows our order is ready, but the door is locked. Call the store phone number since we see someone is inside. He claims to have never seen the order and cannot access any of the orders since they’ve closed their system out and does not know who we need to contact for a refund. They decided to close the store early, but never updated the app to prevent orders being placed. Wasted an hour out of my day to pickup and order that showed it was ready and had to speak to someone who didn’t have answers to anything other than point out that there’s a sign on the window they were closing early. Unfortunately the app can’t see your sign Mr. Genius.

Trying to call Subway’s corporate customer service has proven to be as equally worthless. Please consider proper training for...

Absolutely horrible service and sandwiches tonight! Ordered online and started heading to the restaurant, my phone rang once… nothing else. So I didn’t think anything of it. I get the the restaurant and the girl there informs me that they were out of wheat bread and had to substitute.. umm okay. She stated that she called. I told her I got one call and it rang once. I asked if she left a voicemail and she said no I’m sorry. Cool zero effort in trying to get ahold of the customer. Than I get the sandwiches home and had to practically remake all of them! They were a complete mess and everything was clumped in on spot. I confused as how hard it is to make a few sandwiches. 1 customer in the store at the time so they can’t even blame it on being busy. Won’t...

Wednesday, June 28th, around 7 pm, I went to order my family 4 sandwiches. There was only one person working at the time, server # 36 . I can't say enough good things about this young man. Working by himself with order after order coming in online and dealing with people coming in and ordering as well. This young man, despite being by himself and very overwhelmed, handled it with grace and a certain sweetness even though he was clearly struggling that you don't see much anymore. I would like to mention the 3 other people waiting for their food...thank you for being as patient as us and for all of you're encouraging words that helped him get through all of the hot mess his manager left him in. Shame on you, Subway.....