Tracey's Seafood — Restaurant in Sullivan

CAVEAT EMPTOR!

TLDR: WAITED OVER AN HOUR, THEY LOST OUR ORDER, RUDELY HANDED ME CASH BACK WITH ZERO APOLOGY!

My wife and I drove by and wanted to stop because we saw the price, 2 for $20 on lobster rolls. Who wouldn't want to stop?! So we stopped in on our way back from Schoodic.

We ordered at the front counter, and the young girl graciously answered all of my questions, and I placed my order for my wife, and my less than one year old.

Twenty minutes went by, and we thought that they ran out of pre-cooked lobster so they were probably doing a large batch for the late (dinner) service and that we would be getting the freshest lobster.

At 30 minutes I looked over and saw another young couple (about our age) also waiting, they had ordered like 10 minutes after us. However, I knew that cracking lobster takes time, and good food is worth the wait.

At 40 minutes, I decided that I should go up and wait in front of the counter, perhaps they had forgotten about me, or seeing my presence passively would at least get their attention, and alert them that they had forgotten my order.

The couple next to me then went up to the window when they saw my presence, asked another woman how long it would be (having waited nearly 30 minutes themselves). The woman replied, "They are back there doing the best they can, and if I go back there and ask them any questions it will slow them down."

So we decided to wait patiently and siliently. Why not?! Good things are worth the wait. Well another 10-15 minutes passed, the other dude was visibly upset when someone else came after we had waited 40 MINUTES, and got their food in 10 minutes.

He walked up to the counter, asked for his money back and got it immediately. Apparently, the kitchen ran out of tickets in their POS machine and so they weren't getting orders.

NO ONE CLAIMED any responsibility. NO ONE apologized.

When I walked up there to ask them, "What is going on with my order?" She grabbed my ticket and then just gave me back my money, firmly placing it down on the counter, because she was upset.

Not sure what happened. NO ONE...

If I could give Negative stars I would. I called in my order for corn chowder. I asked the price and they told me $12. I then asked if they were sure that was right it sounded expensive she assured me that it was. I picked up my order for 3 corn chowders and came home. A few hours later I took a sip and quickly realized it was clam chowder and I am severely allergic to any seafood. I ended up having a reaction and had to use my epi pen and Benadryl to get it under control by then it was too late to call. I called the next day when they were open and the lady I spoke to was very nice apologized and told me they would give me a refund and I told her I would be there the next day to get it. I went in today for my refund and was told I had to have the receipt which I was never given they didn't even have a drink tray to put the cups of chowder in. I told her I didn't have the receipt but I could get a copy of it from my bank since I paid for it with my debit card. She then informed me that I wasn't getting a refund irregardless of whether I had the receipt. I asked for the contact info for the owner. I went to speak with the owner and got yelled at and they were extremely rude and asked why I ate it. I tried explaining to them I hadn't eaten it I had only drank some of the juice and I was told that he would refund 1 because that's the one I ate. I didn't eat any of them or I would be dead. I even offered to go back home and bring it back to them but all they wanted to do was tell at me and treat me like I was just trying to get free...

As someone who loves a classic, no-frills seafood experience, Tracey's Seafood in Sullivan, Maine, is a must-visit. This isn't a fancy, white-tablecloth kind of place—it's the real deal: a beloved roadside seafood shack that delivers on everything that matters.

The main event here is the lobster roll, and it absolutely lives up to the hype. The lobster meat is incredibly fresh, tender, and piled high on a perfectly toasted bun. A tip from a local: get the warm, buttered version. It's pure perfection. The portions are generous, especially considering the fantastic value, making it one of the best deals for a lobster roll you'll find anywhere.

Beyond the lobster, their fried seafood is equally impressive. The whole belly clams and scallops are cooked with a light, flavorful batter that is fried to a perfect golden crisp, never greasy. You can tell they use quality, fresh-from-the-ocean ingredients. While the clam chowder can be a bit hit-or-miss depending on the day, the fried seafood alone is worth the stop.

The atmosphere is what you'd expect from a roadside spot in Maine: casual and bustling, with the option to grab your food to go or enjoy it at one of the picnic tables. The service is friendly, and you get the sense that this is a family-run establishment that takes pride in its work.

If you're looking for an authentic, delicious, and affordable taste of Maine's coastal cuisine, you can’t go wrong with Tracey's Seafood. It's an honest-to-goodness classic that captures the spirit of the...