Dickey's Barbecue Pit — Restaurant in Sulphur Springs

DO NOT ORDER DELIVERY FROM DICKEYS APP. IF THEY CANNOT DELIVER, YOU WILL STILL BE CHARGED. ZERO CUSTOMER SUPPORT. Received call from restaurant after food was supposed to be delivered. The guy said he was the only employee there and it could not be delivered. He told me I would be able to cancel the order through the app, but this did not prove true. Furthermore, the app does not have a customer service phone number. I had to scramble online to find a number to call and when I did get through I only got a short voicemail that didn't give adequate time to explain my issue. I sent emailS to customer service and the app's tech support requesting a refund for the undelivered food, but never received any response to the numerous phone messages and emails sent. The next day they processed the payment in spite of it still being undelivered in the app (see photo taken 2 days later). Good thing I paid through PayPal, so I'm disputing the charge, with ample evidence. I will never order through Dickey's insufficient app ever again. This has been a truly...

Let me start by saying that I got this order through Uber delivery. First, they did not give me mashed potatoes and gravy but gave me potato salad, which I tried and don't like, because I don't like potato salad by just any old body. They're potatoes are too hard and it's too much mayonnaise in it. The green beans could stand some seasoning. I must say that the ribs, brisket and chicken we're done well and they were good even without the sauce. The sauce was okay. I don't know what this bread is, but I thought it was supposed to be garlic bread instead it's just an untoasted piece of bread with a spray of butter on it. Very disappointed for my first try of barbecue in Texas probably won't order from here again, although the meat itself is good and gets all 3 points, I ordered for the whole dinner experience. I hope there are better restaurants that serve barbecue here in...

Walked up and the guy behind the counter... acts as if he's not wanting to work today. My husband asks about the sides and the guy informs him they are listed on the screen (that's fair, right) but the moment he asks for green beans (which is on the screen) the guy tells him they don't have that side here. WHAT?!? Ok.... I order turkey as one of my meats.... guess what.... it's on the screen but they don't have that meat but they have chicken. SERIOUSLY?! If anyone tells you the potato salad is terrible.... LISTEN TO THEM. The mac-n-cheese was thick and dry. The meat was good. The slaw was really good. I love a good slaw. No one was there to dine-in when we got there or the entire time we were there and not one employee thought to come clean the tables or floor. This place is nothing to write home to mama about. But I guess when you're...