Starbucks — Restaurant in Summerlin South

Staff friendliness is gone for some reason, not just from me but see for yourselves. It feels like it's only a job and not a place to service guests with etiquette and friendliness. However, Brenda is the exception. She uses my name, a beautiful smile, ALWAYS a welcoming gesture...but currently on vacation. The other two I think had their feelings hurt. I come everyday! A non service dog was allowed to enter and it began sniffing and licking me at an adjacent table...happened twice. When leaving, I spoke to (Mgr?) Denise (Not sure of name) that I believed no dog should be allowed if it's not a service animal. I looked at her for confirmation. She was nice, agreed, and apologized. I left for a few minutes and returned to order my usual items. I apologized to Denise for my abruptness as I may have caused her to be uncomfortable. Again she apologized, too. Perfect. I told her my mother just died and it's a bad week. At that point Lloyd overheard my comment and came to the counter and he said, "I heard what you said earlier." I truly thought, being a loyal guest, that he was going to share his condolences about my mother. But no, Lloyd thought a lecture was better suited. He stated there's a sign on the window that I guess says no dogs. He then gave me the perception that a sign was enough and a what else can I do expression. Denise returned with my Scone and she said that I hope "this makes you feel better." Really? The dog situation or my mother, I thought? A Scone does neither. I blame youth as they just might not have the proper verbiage that's necessary with complicated issues. I did not respond....but I will now. Firstly, I'm a Starbucks regular for as long as I remember and I buy my bags of Pikes for home use. Secondly, I am a former F&B Director in San Diego and Las Vegas with 4/5 Star Resorts and used Starbucks products! I also was directly in charge of the USMC Food Operations on the West Coast...Camp Pendleton and MCRD. Lloyd needs to know that a complaint should not be answered with "a sign in the window." It's not about the sign. It's about speaking to the guest who's in violation that their dog is bothering other guests. Now I understand they might be reluctant to have a confrontation due to your recent troubles that caused the closing of some stores for retraining. But don't they still have to manage? So today I went in and was completely ignored by both of them. Not once but each time they walked by me. I don't need them to be nice to me any longer. Maybe they think the silent treatment is the best response to a guest. I have more worries...

In regards to “Doug” and his issues with the dog licking him blah blah blah. First, my condolences. I know emotions are very sensitive when one experiences loss. That said, I was there when that incident happened so funny I should see this here on Google. Although I did not know why you got mad, I do know that a dog licking you did not merit the anger you exhibited towards the dog owner and the Starbucks staff. I’m glad you apologized. However, to expect compassion and holding the staff accountable when it was not given is a bit much. If you expect something more than good service, clean establishment, and good coffee, that’s on you, not them. The world does not share a uniform opinion about death. Some welcome it if they have a terminal disease that causes pain everyday. Some have never experienced it and therefore don’t know how to respond to it. Others may offer condolences. But seriously, to do a review because of you did not receive an expected response without telling the staff you expected said response is just....stupid. I have been going to this Starbucks for awhile now and notice the staff does a great job in getting to know their customers. You can ask any of the store’s regulars! I am always treated with a smile. So for anyone who read the previous review, I hope they can see beyond what that guy wrote and understand that it was simply a guy venting because he was having a bad day. And this kind of venting should be done elsewhere, not in a store review where what should be critiqued is their service as a...

I feel like I have to make a post here, the team at this location is made up of the most compassionate, thoughtful, and diligent Starbucks associates that I have ever come across in any coffee shop that I have been too. I have been to many coffee shops across the country, and the effort this team puts into making the atmosphere positive and inclusive is exemplary. Every associate here has done something to make my day a little bit better, and despite some customers negativity, they strive to do the same for everyone that enters the door. This store should be the example for all coffee shops everywhere. Coffee shops are the heart of every community, and this one does an amazing job motivating locals by creating an atmosphere that makes everyone's day a little bit better. This location makes the world a better place for all that...