Dunkin' — Restaurant in Sunderland

This Dunkin use to to be my favorite in the Amherst/Hadley/Sunderland area. They have some of the friendliest staff, one of the cheaper menus, and they almost always get your order correct on the first try.

Recently this Dunkin has been struggling to serve their drinks quickly. Regardless of how I place my order, mobile order ahead, walk in, or drive through I always have to wait to get my drink. Yesterday I waited over 5 minutes inside to pick up my mobile order that I placed before leaving home. Today I waited a total of 10 minutes in the drive through, despite there only being 2 cars in front of me in line. Of those 10 minutes, 4 of them were sitting waiting at the window for my iced coffee.

Hopefully this Dunkin will soon learn how to better manage orders in order to...

This Dunkin donuts has messed up my coffee and even sandwich orders way more often than not and I've been going there a few times a week for well over a year straight now. The manager is unprofessional, rude and she is just as bad at making coffee as the new employees in training are. Nobody ever fully melts the sugar in an iced coffee even if you tell them exactly how to do it correctly and they assure you they know what they're doing. The only reason this location gets business at all is because it is the only Dunkin' Donuts around. I've even watched the manager deny someone an application, lying and saying she wasn't hiring during a time that they most certainly were hiring. No Dunkin' Donuts that small should ever need 3+ people working at all times and still fail...

Not what it used to be. I've been a regular at this Dunkin ever since I arrived to the area. The drinks were really good in the beginning, but recently they have been unbearably gross. I feel bad returning to ask for the order to be remade, but today was the third day in a row where the drinks tasted terrible. The latte I ordered today tasted like it was made with mop water, diluted and putrid - I didn't even bother returning. I'm planning on just going to one of the Dunkins in Hadley...

The other problem is that the drinks have very little consistency. I could get two very different drinks when asking for the same thing. I feel like the service could be significantly improved if the employees coordinated how to...