Burger King — Restaurant in Tallahassee

This place is TRASH! The manager and lil girl at the front desk had nasty attitudes, didn’t speak to customers at the front counter, ignored multiple customers and then when the lil girl DID speak, she had an attitude. Customer service is clearly a foreign language to this place and it stems from the leadership or lack thereof. We asked for help with the app. Mangers response: “I don’t have the app. I don’t use the app. I don’t know nothing about the app.” As she was rolling her neck full of unwarranted attitude. We placed the order on the app and still ended up waiting almost 30 minutes! Ordered at 5:21, except food at 5:49. The food was there. Just the lil girl at front counter wasn’t doing anything except going to drive thru and walking back and forth, NO FOOD IN HER HANDS. And she kept talking about she didn’t know what sandwich was what….even though the sandwiches were marked which one of the men from the back showed her, exasperated might I add. And no they were not busy. Not a super busy drive through. Not a bunch of orders on the screen. And the lobby was empty except us and then a couple people that came in to pick up. Didn’t have a bunch of orders coming from the app (we can see the order come in cuz the rcpt prints at the front counter). The little girl even said loudly that she don’t want to be at the front counter and she clearly doesn’t need to be. They don’t have name tags which makes sense because I’m sure this isn’t the only time their SERVICE was abhorrent. I was told the manager’s name was Erica/Ericka. The men working there were great and efficient. They were the ONLY ONES actually working Burger King needs to enforce actual customer service and provide appropriate training and out leadership in place that exemplifies actual service and leadership, not just the ability to show up to work.

Pictured: red braids- mgr. curly short weave- front...

As always they never have the food prepared I never not one time pulled up to this restaurant and received my food at the drive thru we always have to park. The day after the big snow in Tallahassee I ordered and paid for my food online mind you my whopper was the only whopper I was eligible for because of my Walmart plus partnership so I used my coupon and can not get another one until April. Now I had already paid for my food used my coupon get there rudely they said you can’t get food because we don’t have any food. What I said well what about my money and coupon. They said they don’t know I gotta call corporate. Them while I am standing there being ignored with no food no remedy they got a call and was so happy to say F these customers the fryers are down at the other fast food restaurants in the area it was ashamed how they talked about the very same people that make sure they have a job in front of us. Other customers were flabbergasted I mean jumping up and down with excitement. We all left shaking our head no food no refund I sent the complaint in the Burger King app and guess what that was three weeks ago and no response from anyone yet. It’s always something with Burger King especially that one on South Monroe south east capital circle and park ave. Now I can’t get another coupon if they give me a coupon for my complaint I still have to pay this is just ridiculous so many customers outside were talking how we love the food but customer service is getting worse and worse fyi I went across to hungry Howies their ovens...

Located at the corner of Orange Ave and S. Monroe. As a vegetarian, I was curious, about the new Impossible Whopper. So I stopped by to try it. The last time I visited Burger King was, to try the "new" Coke soda dispenser machine. When I arrived, there were no other customers in the store and I was able to order right away. When I asked for the Impossible Whopper with Cheese, the counter person acted like I had asked for something culinary-impossible (no pun intended). While waiting for my order, I was a party to a few side conversations about hobbies, clubs, plans for the weekend, etc. (I hope you see where this is going). Five minutes later, I was handed my Impossible Whopper...without cheese. How does one mess up a single item order? If the cost of cheese can be added to order, why can't the actual cheese be added to my sandwich? There are reasons why, I stopped going to fast food restaurants. I should have...