Butter Flakes Bakery & Grill — Restaurant in Tamarac

As I am reading through the reviews online, I can honestly say that I am shocked, because I have shopped here (only on the outside) on several occasions and have referred a lot of friends and family. While they have been on the inside, I have never been and now a good amount of them (23) to be exact have indicated to me that they will no longer support this business and I feel very bad because I am the one who referred them. Including my cousin who drove 3 hours just to come and try out the food and the business establishment, but instead of obtaining food from the truck outside they went inside with their family. While the food is good, they do not mind paying the price for the food, their reason for discontinuing support of this business is because of the poor customer service approach and lack of customer centricity. In further review I see that several customers have mentioned the poor customer service approach, which indicates a need to foster a customer-oriented environment as customers are the main support of any business, especially this type of business. There is one review with a manager's response that really stood out to me and this is extremely sad that the manager missed an opportunity in identifying the true complaint and acknowledging it. The complaint and response is as follows:

Complainant: T Rudd - While we were here to pick up food that so many rave about, the service from the young lady behind the counter was not very friendly AT ALL.

Manager's Response: Social distancing if that’s rude we are sorry if you take it personally.

Now, please tell me, this is a paying customer, who paid not just for the food but for a service and they are expressing their concern specifically as it relates to the customer service NOT being FRIENDLY - What does this have to do with Social Distancing. This is by far the most unintelligent and illogical insensible response I have ever seen in my entire life. This is sad. There seems to be an issue with customer service in your business - So Fix it!

I have over 16 more people who still support your business and I do not mind extending and spreading the word to continue supporting your business but I refuse to do that if the customer service approach is not remedied. If you are attracting the business one way or another and most of the business that your entity attracts is via word of mouth and social media then you need to create a best in class experience for your...

On 1/17/22. I took my son to Butter Flake to order a jerk chicken without veggie meal. However, they still put veggie in the meal! I contacted the restaurant and spoke with the cashier "Andrea" and adviser her of this and also that they did not give him any jerk sauce!! for the meal. Right away, her tone and demeanor changed, she said I'm the one who served him and he did Not asked for no veggie and that I can believe him if I want because he's my son! and for the sauce, she did not have any sauce and thats y she did not give him any. When i asked her did you let him know this, her answer was no. I told her this the 2nd time they messing up my order and i wil not be coming back there. She say you dont have to!!! and and she don't care and disconnected the call. I called back to speak with a sup. and spoke with a Jay, who claim he is the sup. But right away, he was very non chalant about the situation. Being a Jamaican myself, its a cultural thing for us to be tough in all situations, and believe that customer service is not important. In a case like this all "Andrea" had to do was to apologize for the situation and verify what can be done to address my call, instead of telling me that she don't give a damm!!! You guys need to have better customer service. Every customer bring business to your place, and without us, there wouldn't be a you as a business!. I plan to sperad my experience to every social media as I possible can, my business count and I take customer service very serious!!! Your food may taste good!! But you customer service make it taste...

Some of the most authentic and best Jamaican food I've had both in Jamaica and the US.

The curry goat is the best I've ever had but also the most spiciest. Lovers of pepper will love this one while those sensitive to peppers stay away from the goat. The jerk pork is also the other standout meat on the menu. Not sure how they do it but it has that authentic over the wood fire jerk taste that you cannot get with the oven cooked jerk.

Also the gungo rice and peas is a must have with your meal, and I don't normally like gungo. Butter Flakes own has converted me.

Be warned though, there's no prices nor menu to be found in this place and I'm not sure why, as for the quality, the prices are pretty reasonable. Since first sampling a few weeks ago, I've been back several times since and have been pleased everytime.

Oh, the fried chicken and stew peas are not bad either, but for some reason the brown stew chicken and red peas soup were not enjoyable at all, meaning I'd suggest staying away from them, unless you really like sweet brown stew and bland beef red peas soup. Otherwise, I can't see you going wrong with the other 90% of their menu and this will definitely be my go to for Jamaican food from now on. Bye bye Donna's and Dutch Pot your standards have dropped significantly and Butter Flakes is now the new standard bearer in S. Florida and the...