Golden Chick — Restaurant in Taylor

I've been visiting this Taylor location quite a bit over the past few months after working on our rental house. I really like how each combo is served in a good quality plastic container compared to the flimsy boxes the food is normally served in. I live the jalapeño poppers and they are a must-have every time I go. The tea is good. I can't stand when the tea tastes like it's been left out overnight. So far, the tea has tasted fresh. The employees are young and pretty friendly. Sometimes, it's hard to hard to hear the person taking my order at the drive thru. They need to turn up the volume. But they have always gotten my order right, and I have yet to have to pull around and go inside because they forgot something. That's a huge plus. I will say, though, that the chicken tenders do not seem to have much flavor at all. They ate pretty bland. I have to add salt when I order them. Luckily, the gravy has flavor. The chicken breast seems to have good flavor, just not the chicken tenders. Which is bummer because that's what we like to order most of all when there are more than 2 of us sharing the food. All in all, this is a good Golden Chic. Looks clean inside. The drive thru goes pretty fast. It's not real fast but decent....

I visited Golden Chick this past Sunday and when I got to my destination I discovered my order was missing a couple pieces. I said no big deal I'll let the manager know. I tried calling and didn't get an answer. So I called Monday and asked for the manager and Patricia got on the phone. I told I was calling to let her know I was missing some my order. Before I could finish my statement, she immediately got defensive and told me it was no way my order could be short, because she was counting the chicken when one of the employees was making my order. So I asked, what time did I place my order. She said about an hour ago. I told her I came the day before and she immediately said she couldn't replace my order without me even asking for a replacement. I called corporate and left a voicemail about the service I received, and still haven't heard back. This is the worst customer service I've experienced in a very long time. I wonder does she take the extras...

Me and my family love this place. Not sure if they changed owners, recently have hired a lot of new faces. Today I had by far the worse experience here. The young lady in the drive thru was extremely rude and very unprofessional. She was bothered by my request for Zingy, she looked straight in my face rolled her eyes 👀 gave me the Zingy and slammed the window. Golden Chick is a go to here in Taylor and I would just love to have people who are happy to work! I mean we all have bills and we all have bad days! This young lady and few others do this all the time. I tend to let it go but I would hate for us to loose Golden Chick due to some bad eggs.

I really hope the owners takes these reviews seriously. I even called Golden Chick and was told they have no managers in at the moment I asked to speak to Nate who is the owner son and was told he can’t speak at the moment. I’m extremely disappointed...