Last Thursday my husband (81 y/o and on a walker) and I stopped for lunch. We ordered 2 meals which included a chicken sandwich and a fish sandwich, fries and drinks. The total was $19.50. When our order arrived both sandwiches were fried dark brown and very dry. I showed the manager and asked if he could refry the sandwiches. He said that they would not be any different if he did. Since we had eaten there before and had good food I asked him what he meant. He said no matter how many times he sent them back they would be the same, so I asked for a refund. He asked if I meant a full refund and I said yes. We got our money and left satisfied to eat somewhere else. We were leaving the parking lot in our car when the manager ran out. He was angry and said we had not cleaned our table off and expected us to do so! (I didn't get this at all. We had not eaten anything) Then he proclaimed we were not ever welcome back. What a disappointing return after...
   Read moreI haven’t eaten at a BK in almost two years but I just moved to the valley and I wanted something fast and easy so I figured I’d stop by.
Food was meh and prices were too high, but that’s corporate fast food shrinkflation for you.
What impressed me was the staff. I went through the drive thru last night around 7ish and the woman working was so friendly and nice. She gave me her suggestions for how to order the tacos and it was refreshing to interact with someone who didn’t seem bitter and jaded about her job.
I forgot something in my order and when I went back through about 15 mins later it was a man working the drive thru. He was also super friendly and smiled and really made coming here a good experience.
Overall, I was so shocked. Employees at any business, let alone fast food, just seem to hate their jobs anymore. These two didn’t and it was nice to see not one but two people smiling...
   Read moreOrdered a large drink and an Oreo shake. Waited 15 minutes in a line of 3 cars, mine included. Waited another 15 minutes at the window without a yo e even saying hi much less take my money. Lots of time to make a mobile order apparently. I just ordered a drink and a shake. Finally the wi cow cashier takes my money and she gives me my drink. She disappears to make the Oreo shake. 7 minutes later she brings back a half full shake explaining that their machine is broke. Ok I get that things like that happen but she was trying to get me to take it at full price. She seemed a bit put off that I did t want to pay full price for half of an order. Manager finally came over and refunded me. No “we’re sorry, go to hell or anything. Wow! Just wow! Do not waste your time or money on this place. This literally happens every time I’ve been there. My...
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