Pizza Hut Express — Restaurant in Terrell

Ruby at the register I ordered a supreme pizza waiting feet away looking at DVDs which I purchased two minutes go by I go back to see if my order is ready another lady who was cleaning the saying that they're about to close said that there's no supreme pizza here just a pepperoni and the lady that was at the registers now cleaning at Subway said she gave me my pizza which she didn't cuz I told them look at your video I was just looking at the movies I never got my pizza at this point the female was saying that I have to come back in the morning I'm a truck driver we are at a truck stop I'm not going to be here tomorrow she didn't want to give me my cash back she says I have to take the pepperoni that was there this is very unprofessional it's not my fault somebody picked it up or they gave it to someone else but the manager from the store Heather was very cooperative and help me earlier with a situation but I have to put this review to let others know hopefully somebody in the management with see this and take care of...

Apparently Ruby is allergic to answering questions. Our conversation was as follows:

Ruby: "What can I do for you today?"

Me: "Good morning. I'm gonna do the #3 combo. On that personal pan pizza, is it one topping only or can I get specialty?"

Ruby: "......" logs into register "I just started getting all the stuff out, I just opened, so it's going to be 15-20min on those wings."

Me: "... Umm, OK. I guess I'll get a meat lovers then. And what type of wings do I have to choose from? it just says 'baked wings' on the..."

Ruby: "That'll be $19.47."

Me: ".... Ok then. And you said 15-20 on the wings?"

Ruby: "Mmhmm."

The food wasn't great but wasn't below expectations, the service on the other hand leaves MUCH...

I just want to acknowledge the young man working today. If I remember his name correctly it was Anderson Price. I hope I did because this kid provided fast, friendly, and courteous service. He was very proficient at his job and excellent customer service is very rare these days. I hope the company will recognise his hard work and the pride he takes in his job and the face he puts forth for the company and compensates him accordingly. We need more people like him in this world, it was a...