Hate to make this review, but I hate it even more I did it a WEEK later. Strap in cause it gets good.
10/8/25 | Time Paid 8:26pm
After getting, mediocre at best, table service, I did not tip to this waitress likings and she made it very clear. She forgot whose drink orders & food orders go to where, forgot a drink but later got it for us, at her own pace. She brought a Margarita to the under 21+ year old sitting with us when she didn’t order it. Took too long for refills, minimal interactions and Manners even though we were being respectful and polite, she showed very little ANYTHING.
But here’s where it gets WORSE. As we have already paid & exited the building and into our car, she comes to the window, receipts in hand, and proceeds to confront us about the tip I left. I have tipped her “bad” before because of the same mediocre service that’s came ONLY from her. She asked if I felt her service was poor and why, I gave my explanation, she then proceeds to get very defensive and personal, she attempted to bring my friends into the situation when it was clearly a her and I problem. (Funny enough in her rant, she mentioned that she isn’t like any of the other servers and ”so what” that she does the bare minimum, literally came from her mouth. So she even admitted to doing the bare minimum.)
She was very rude, and to have the AUDACITY to leave the building, on the clock and go to someone’s personal property to confront them about OPTIONAL gratuity. Tips aren’t required, and if you know you did the bare minimum then you get the bare minimum.
she tried to tell me I would do the same thing, but no, I’ve been in the food industry for a very long time, from the bottom-management, you brush it off and move on to the next customer, talk bad about me to the staff or something. Don’t go up to someone with the intention to confront them, while they are in their own space.
BUT WAIT THERES MORE!
I asked for my receipt and she said no, I asked for the manager and she told me to follow her inside (I’m not leaving to be in the open with someone’s who’s mad and clearly confrontational.) Here’s why she said No to the receipt. What was originally supposed to be a $59 total AFTER ME TIPPING, somehow turned into $69 total….explain that. Hand writing clear as day, so guess who stole my money. The crazy server lady. And because I have no receipt, I can’t do anything but take the Lose.
I’ve tried to reach out last Friday, this past Monday and Tuesday and the manager has not been present or available, or so I’m told. So if someone would like to reach out and we can have a meeting in person or over the phone to try to settle this issue, that would be amazing.
Sucks I can’t remember her name, I do know the first 5 letters of her last name is Villa**, unsure of her first name but I want to say Norma maybe? Anyways the last name is definitely unique, so tip her like $10000 so she won’t mess with you. End of Experience.
Food is amazing and the other staff are always friendly and helpful! It sucks she had to put this mark on your business but I can no longer look at you the same until some sort of...
Read moreStop before you eat here. We were giving it the second try after the first time wasn’t that great and this happened ✔️This place is absolutely the rudest restaurant and the food quality is pathetic not only that we ordered tostadas combination which I believe should be one tostada beef one tostada chicken. Instead, they put half-and-half on the same tostada the waiter Bryson said he would take it off, and he had never seen it made like that when we get to the register to pay the bill after returning the tostadas, the tostadas are still on the ticket Sara, the girl at the front told me that she called the owner, and he said because we ordered them in a combination which if you had common sense that would be one of each going on the same tostada I said if you’re charging me for the tostadas, where are the tostadas we returned them to the kitchen and you disposed of them. Why am I paying for them the girl Sarah mouth off at me and basically said to get over it the food quality is disgusting. The owner who they called is absolutely disrespectful charging a customer for an item. They didn’t receive you are absolutely horrible and no one should ever do business with you, I am not only disgusted in the behavior of the staff, but being charge for some thing I didn’t even receive shame on you Don beware of this restaurant do not eat here. Save yourself the headache the unprofessionalism in the poor food quality and the staff is disgusting 🤢 and rude and over the top unpleasant. I would never eat here ever again, and will tell all of my friends in the local area on Facebook, and other platforms of how gross this restaurant is while doing business, and the staff to treat any customer like they were in the wrong when you brought tostadas that are supposed to be combination one of each, and then said you were taking them off the bill, but you didn’t and then treated me rudely at the register never eat at this restaurant. The food quality is poor and the temperature is way off for a real traditional...
Read moreJust can't find a good Mexican Restaurant in the area. Service was so-so, the servers tables were too far apart for one thing. The enchiladas were eatable but not great, not even good by any standards. I ordered Ranchero and there was Salsa Verde on it instead, which I do not overly like because hot takes the good taste from the real taste of the food. They didn't seem to care they messed up at all. Out of the five or so tables taken there were about a dozen tables that hadn't even been bused yet, which made the restaurant look unclean. I think it would be a great place to socialize but not if you want good service and food. They should also think about keeping the patio clean even though they don't use it, since you can see it from the windows inside. Looks really dirty and nasty.
Maybe this is why their score is only a 3.9 and sure to come down more in time. Seems like the owners would read these and up their gameplans.
We will see if they even read this. Before I was a nurse I was a restaurant manager and district manager as well as a consultant. What I think it needs is 1. 110 percent customer service. If you think a table has a problem then the manager should visit it. I did not even see a manager. 2. Less mistakes which is easy to take care. Double verify everything. 3. Bus people to keep the place clean and in order. 4. Sections for the wait staff instead of just letting them rotate tables in any section which apparently they do. 5. Less conversation between the employees and more sensitivity to the customers needs. 6. Clean the doors, crevices to the doors and corners and inside outside on the windows. The place looks dirty.
You will be closed within a year if you do not...
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