Jack in the Box — Restaurant in Texas

Update: Yaya the manager tried to make it right two more times. However the food was still cold, inadequate, and incorrect. On 10/28/2020, I ordered 2 chili cheeseburger combos w/ extra raw onions on the side. (1.) I waited 10 minutes At the drive-thru window. (2.) Got back to apt, opened burger & saw NO chili or onions (not even extra on the side that I ordered). (3.) I gathered both combos, called the manager & went back. (4.) Again I had to wait 10 minutes. (5.) Got back to apt, opened burger which had a thin layer of chili sauce & 2-3 pieces of meat. Sauce layer was so thin... it's like they had taken a knife & dipped it in the sauce to spread it on the bun. (6.) Burgers were cold & without onions. (7.) Extra onions were yellow bits & pieces, instead of chopped white. During both unsuccessful visits at this Jack, it appeared that most everyone had to wait at least 10 - 15 minutes for their orders... except for the ones that only ordered a single item. I guess the Edinburg (Monte Cristo) Jack spoiled me earlier October in making my combo FRESH, had a good layer of chili sauce & meat, and chopped onions on the burger. Plus I didn't have to wait 10 minutes at the...

Trying not to be one sided on this one because I just ADORE Jack in the Box in general. So much so that I purposely don't go there too often so I would never get tired of their of food. Waiting time is typacly fairly above average, busy or not, varies of course, the food is just SO GOOD! I find it to be a place to pick up food or even go to and hang out or have a date in. Plus the movies are a short walk away so a great place to go before or after watching a movie. Recommend any Jack in the Box really to anyone. Just don't expect much if you order chicken nuggets there, they're usually small and kinda crunchy-dry in a way. I suggest getting your nuggets elsewhere. Breakfast is overall enjoyable, not too diverse but tasty. That's about it, thanks for...

This place has such bad customer service. They gave me my order incomplete and I had to go back to get the rest of my order. Never redrives an apology just excuses.They placed no napkins in my bag, no sauce and Cindy the manager has a bad attitude and really doesn't care. Said she couldn't give me the name of the employee at the drive through window because it's against their policy, lol! It's a shame to see that they waist all their time practically living in this restaurant to get a pay check and hate their job. It's best to enjoy your family and time elsewhere and not want to ruin other people's night due to your misery. We pay for our service ..and you get paid to give service, wrong field...