Marco's Pizza — Restaurant in Texas

Update 8/12/2025 just like to point out that nobody did ever contact me and since then over 20,000 people have seen the image I posted at the time (according to google maps data). Not to mention all the times my family and I would have eaten at Marcos over the past 2 years if they hadn't blown it so spectacularly. I say all this just to make the point that if you own a business you're WAY better off extending an apology to people when something goes wrong rather than just ignoring the problem. People don't forget. Here I am 2 years later making sure this review lives forever.

Update: 11/25/23 daily reminder that Marcos told me to contact them on Twitter 5 weeks ago and then left me on Seen lol (see pic). Nobody ever contacted me.

Update: Marcos has a serious customer service problem. If you're wondering why the terrible manager acts the way he does, it's because he knows that corporate isn't going to do anything about it and his life sucks so he's taking it out on everyone else. You see all of these responses from Marcos in the reviews here "We take things like this seriously" and "Please contact us so we can make it right". When you contact them on Facebook or Twitter (because, unbelievably, there's no actual customer service to contact) they'll just say they're escalating the issue and you'll never hear from them again. Really sad because Marcos used to be great but I've noticed the food quality going downhill for a while now anyway. Too bad.

Original review: Ordered a pizza. Delivery time came and went, it was only 5 minutes later than expected but I decided to call to get an update. Guy I talked to "George" claimed he was a manager, after dealing with him 100% would not be surprised if that's a fake name and position. First thing he says "yeah the delivery guy was knocking for 20 minutes and finally just left the pizza there". Really nasty attitude and there's no way the guy could have been waiting 20 minutes given the time that I ordered. Anyway, nope, they left the pizza at a similarly named street 1 block over. George says he'll call the delivery guy, I was like "uh no, according to you he was standing at another house with it for 20 minutes and left it there, I don't want him to go get it and bring it to me. "George is obviously irritated at this "Fine then well remake it and send it over". I go over to the house I suspect they left it at, open up the box and the pizza had obviously been dropped. I call Marcos to tell them not to bother with the new pizza, we don't want it (mostly because I'm sure this guy is going to do something to my pizza) his response is ok BYE click. By this point I don't care about the pizza, George has made it personal. I called back to ask how I can talk to the owner of the franchise and George says I lied about the pizza being dropped (at this point I had already cancelled the pizza so I literally gain nothing by lying about that - also, see photo) then hangs up on me. I'm assuming Marcos records their calls so check the calls between 4:37 and 4:50 on 10/13/23. Definitely will...

THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! The manager was completely Disrespectful not only to me but to my husband and we are utterly disgusted and will not only be filing a complaint with corporate but will never order from this store agan! We ordered our food delivery and was even going to pay a very large cash tip but the delivery driver who was also the manager Jorge delivered our food to the wrong address! When we called to see where our food was he claimed that he called multiple times (we checked our call log he only called once) and delivered it to our doorstep . We told him that we have a camera outside of our apartment we checked the footage and he never came to our doorstep or delivered any food to us so he must have delivered it to the wrong address. After going back and forth with him over the phone telling him we never got the food he very rudely said he would remake the food and re deliver it then hung up on us ! He then called us back to reconfirm the address which we told him then he said “ why would you order pizza and not answer your phone” then hung up on us again! We called back to speak to a manager and he said “ i am the manager and dont worry im canceling your order “ then hung up in our face again!! We were very shocked i have never in my life been treated this way so my husband and i got in our car and had to drive all the way to the store in order to get our paper refund and receipt ! When we pulled up he clearly did not care about how he talked to us he never even apologized or acknowledged that he was wrong ! But was more upset that we were upset because he was not doing his job correctly! Please beware if you order from this store they will blame you when they dont do their job correctly hang up on you and not even try to fix the problem but cancel your order so they dont have to deal with it

Honestly Jorge should not be working for this company he will tarnish this brand he is not happy with the work he does and takes it out on paying customers i will honestly never return if he is still working there ! Clearly from the other reviews he does this a lot...

If I could give ZERO stars I would have. Started off talking to some young lady named Nikki, had to repeat myself 3 times and she couldn’t hear what I am saying as “the music is too loud”. She screams at someone to turn the music down so she could take the order. They couldn’t hear her she had to put the phone down and go turn it down herself. I repeated and spelled my name out 3 times yet when I went to pick my pie up they couldn’t find my order as someone had changed my name on the order. I get there, no place to park for curbside pickup as Marco’s delivery drivers cars are parked in front of the establishment. I call to tell them I am here to pick up my order they cannot find it. Some young lady stepped out and was busy embracing her boyfriend or whoever it was and I asked if she worked inside as by then I had already seen her name badge. She told me she was Nikki and was the person who had spoken to me. I asked for the manager they told me his name was Aldo and he was too busy to come out and speak to an upset customer. Then I was told he won’t be in till tomorrow I asked who was the assistant manager they told me Maggie but she was too busy to come and speak to an upset/irate customer. By then another kid named Brandon came alongwith Chris as they were asking me to come in and pay for my pie. I told them I had my credit card ready, I had asked for curbside delivery and I was not going to go in. When they realized I was beyond being upset they took my credit card from my hand took it in rang it up and brought me my receipt. I told them that I normally tip very generously but they did not deserve a tip. I did tell them I was going to call and speak to Aldo in the morning and was never coming back. This was my first and last time at...