Pizza Hut — Restaurant in Texas

It’s Halloween and I ordered pizza for the kids. I placed the order at 7:38pm, was told it would take 30-40 min for delivery. I received a messaged that it was going to be delivered through door dash.. I constantly kept tracking it because I had a house full of hungry children looking forward to pizza for dinner. It is now, 9:05, the tracker keeps extending the delivery time.. I contacted Pizza Hut location where I ordered and there was no answer. After numerous attempts, I finally got connected to someone. She informed me that my order was just sitting there waiting for a driver. It has been almost 2 hours since I ordered… it is ridiculous. The lady on the phone did not even apologize, did not make the situation any better.. I told her i was just going to cancel since she didn’t give me any hope of anyone delivering my order. She voided the order and was not able to give me a definite answer on my refund. I definitely would not recommend...

This will be my 5th time ordering wings by delivery and it's been the same story every since time. Either theres someone on the staff who thinks it's funny to eat wings out of customers orders or they simply dont know how to count. Each and every time they are short on my order. This last time I called they wanted to charge me for the sauce on the wings simply because I asked for it on the side. I call to speak with the manager and some little girl who claimed she was the manager gave me a rude and obnoxious attitude until I became to much to handle. When I was finally transferred to the manager he was little to no help and didnt even Express any concern at all for a paying customer. I will not br giving any business at all to this location. I would rather drive to the Trenton location it's worth the...

This place is HORRIBLE! I ordered 2 large pizzas and cheese sticks. My order was set to arrive on February 14, 2021 at 5:45 PM. 45 minutes after 5:45 PM My order just arrived. Not only is the pizza basically stone cold, but my cheese sticks never made it to my house. This is just one out of many terrible experiences. If it’s not the cheese sticks, then it’s the wings, if it’s not the wings, then it’s the pizza. And forget trying to complain, my entire family has been calling for almost an hour and still no answer. Horrible customer service, horrible delivery system, horrible food outcomes. I’m sorry, but this place lost a family of customers. This place won’t see us again, unless there is new management. And I hope to get a response...