Edit to add to the owner who responded to my initial review: sometimes you just need to take responsibility. In every response to a poor review on your business, you gas light the reviewer and try to use being a small business as a guilt trip. Negative reviews are going to happen.. how about just replying you’ll try to do better next time. Maybe even ask questions to try and inquire more information. Simply act like you gaf about your clientele. I was not in at 3pm like your reply to me states. Where did you get this information? Because that’s what time I left the review? Had you asked more information, you’d know I was in sometime between 9:30am and 9:45am because I arrived to my destination with the donuts at 10am. Where 3 of us all had the same thing to say about the batch of donuts we received.. yes, they were tough. And as for being National Donut Day.. how many people actually know that? Lol there was no one else around and selection wasn’t even terrible this trip but the toughness of them was. I wouldn’t have said anything if this was the first time we had a poor experience but after multiple trips to your store, we have been disappointed each time. Customers are allowed to have opinions.. you can’t please everyone, and that’s okay. But your responses back to reviews are childish and cringey. Accusing one woman of just having a bad day and taking it out on your donuts? lol You should really listen to a podcast or something about taking criticism as a business owner. Your replies to reviews are going to hurt you more than the reviews random people are leaving. I’ll go ahead and knock another star off for your ridiculous responses too.
The fancy flavors and toppings are fun but every time we try to go, they are either out of donuts for the day and closed or the donuts taste a day old. Paying $15 for 6 donuts to taste stale is not the move. We’ll stick with Tim Hortons or the damn gas...
Read moreThe best donut business in Tolexo finally opened up a retail store so we had to go and it did not disappoint! Our first trip there had using choosing the samoa, maple bacon and lemon-poppyseed blueberry donuts. The maple bacon had a good maple glaze topped with a generous amount of real crumbled bacon. The samoa had carmel icing topped with toasted coconut and a chocolate drizzle. Just like the famous cookie! The lemon-poppyseed was just as amazing with a tart lemon-poppyseed glaze over a blueberry donut. And the donut had fresh blueberries baked into it! My only complaint was that the blueberry donut was smaller than the rest (and of course it was my favorite, lol!). On our second trip, we took advantage of the limited edition black hole donuts, a mystery-flavor purple donut (blueberry?) topped with caramel and chocolate icing and galaxy-inspired edible gold dust and stars. My boyfriend again chose the maple bacon (hey, I did say it was good, lol) and I gave cookies and cream a try. It tasted just like the name suggested and was topped with frosting and chocolate shavings. Whether you live in the Toledo area or come for a visit, Holey Toledough is highly...
Read moreThe absolute best donut shop I’ve been to in my 66 years on this earth. You can always find at least 2,4,6 or 8 of their incredibly tasting donuts that are your favorites, not counting the special ones they keep inventing! What could be better than that?!.......Maybe only that the people that work there truly love their job and get their best pleasure out of seeing their repeat customers and wide eyed new customers as they walk through the door! They are the greatest! Who can resist the scent of the finest donuts made anywhere wafting through the door! These donuts and those who make them each and every morning rise above any donut there is! I have no affiliation with them other than being 1 completely happy lady when I am on my way to a visit to Holey Toledough Donuts. You need to get there early as they tend to sell out often. Give them as breakfast Birthday gifts and make some’s day start out on the best way possible! Thank you Holey Toledough, for your creative concept and imagination which surely puts Toledo on the map of the best Donut stops in the country!!...
Read more