Taco Bell — Restaurant in Toledo

Waited for about an hour for food and (most) of the staff treated us poorly. I worked in food service for about 7 years so I know what they have to deal with on a daily basis and I know the work flow of an establishment like this, and that’s why I can say with certainty that no one on that shift was doing much more than standing around. At first I thought it was understaffed and felt bad but at one point about 7 people showed themselves in the window at once so I know it wasn’t a staffing issue. My friends and I (who have just about as much food service/management experience as I do) also commented on how bad the service was. The wait was extremely long but I wasn’t shocked by that, because most fast food places have been like that since covid in my experience. What made the ordeal bad was that we had waited in line for about 40 minutes (I had already paid on the app so I wasn’t about to just drive away) and as we got to the window, they didn’t once open it to acknowledge us or make us aware of any additional wait, and we proceeded to wait at the window for an additional 20 minutes. During those 20 minutes we watched three girls just standing and talking to eachother- getting themselves drinks from the fountain, telling stories, etc. Now I know from experience that sometimes there isn’t anything you can do but wait for certain things, the issue was that we were never spoken to and they did this plainly in view of the window, not caring at all. At least hide I guess. We finally got our food and the lady at the window was lovely when handing it out and the only one who was enjoyable through the whole experience. There was one item I ordered and I’ve received it wrong multiple times from other Taco Bell’s in the past so I immediately opened it to check because there was no way I’d make my friends wait in that line again to get my one item fixed. It was made with meat instead of beans (I can’t consume meat so I always swap the ingredient and have this particular item favorited on the app so I know it’s always ordered correct) so I immediately asked for it to be remade as I normally would any other time this had happened. Up until this point, no one had attitudes. The girl at the window and myself were nice to one another, and I had kept any feelings about the ordeal to myself because it wouldn’t benefit either party. When I told them I wanted the item remade, the initial encounter was fine. Then I was asked about 3 times by different people what was wrong with it and why I needed it remade. It was simple - it had meat on it and I can’t consume meat for medial reasons. At this point an extremely rude boy pops in the window and barks “what’s the problem?!” At me and I was so confused. I then had to explain to him 5 times why I was asking for it to be remade and I didn’t understand why he was getting loud and aggressive with me over a burrito. He insisted it was made correctly and I told him I had literally bitten into it to check, and it had meat in it. At this point all 7 or so of the staff is by the window standing around like confused sims characters over my one item that would have taken two minutes to remake. They closed the window, stared at my order, deliberated for a few more minutes, stared at my order again, before deciding they 𝘴𝘵𝘪𝘭𝘭 didn’t believe me and asked for the burrito back. I gave it back, and I had taken a bite out of it to check and spit it out, and I could hear the rude boy from earlier exclaiming something like “oh she wants it remade but she’s eating it!”. I truly can’t understand what was so confusing to them about the situation. Finally 5 minutes later the item is finally remade and the nice girl from the beginning handed it to me. Honestly y’all need to reevaluate your staff cause the wait times are bad because they’re simply not doing anything, not because they’re short staffed or too busy. The Taco Bell in Maumee runs better and they’re 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 short staffed. Normally I wouldn’t even bother but the service was so laughable I felt I needed to...

Me & my boyfriend stopped at Taco Bell on Alexis for a late night snack. I had a bean burrito and a Peach Tea & he also had a bean burrito & a supreme taco. The service at this Taco Bell was excellent compared to the Taco Bell on our side of town that we usually go to at Dorr & Reynolds. We had to wait in line as there were about 5 cars ahead of us, but it went fairly quickly until the person right in front of us but I think he ordered quite a bit of food. The young lady that worked the drive through was so very nice and we even told her she did an excellent job as she was very polite and exactly how a customer service rep should be & that's few and far between these days! I only wish the Taco Bell closer to our home at Dorr and Reynolds had such wonderful customer service as this Taco Bell did, we would maybe order from them more often. The food was nice and hot and exactly how we ordered it and was a great late night snack. Wonderful job Taco...

I had one of the absolute worst days of my life—mentally and emotionally, I was at my limit and had been crying non-stop. I placed a mobile order and waited in the designated pick-up spot, but my order was accidentally left sitting on the counter.

When I came inside to ask about it, I explained what had happened, and the entire staff at the 2234 W Alexis Rd, Toledo location couldn’t have been kinder. They immediately remade my entire order without hesitation and even offered me free items for the inconvenience. But what really mattered to me wasn’t the food—it was how genuinely compassionate and understanding they were.

In a moment where I felt like giving up, they went out of their way to make my night better. Their kindness reminded me that there are still good people in the world. I walked out with more than a meal—I walked out feeling seen.

Thank you to the entire team. You made a real difference in someone’s life tonight, and I’ll...