Beans & Brews Coffee House — Restaurant in Tonopah

I was standing at the counter for at least three minutes before anyone came and asked me what I’d like there was no hello no nothing the three women were in the back talking to each other about other employees and schedules instead of waiting and greeting a customer, and then proceeded to do so while making the coffee while another person was in the drive-through, waiting to be serviced while the drive-through person had their headset around their neck for about a good three minutes while she sat there and drink coffee and then oops somebody in the drive-through these are very unprofessional women And they made a very unprofessional beans and brew environment. I’ve never been in the beans and brew where I receive this type of reception so I can say this is the worst beans and brew I’ve ever been to where a People’s work ethics why do they have to talk about other people behind their back while they’re at work that’s not where I want to go and that’s not how I want to be greeted and wait for someone to take my coffee order and again act like I was a nuisance for coming in and getting coffee I interrupted their conversation. God forbid that’s why they will probably always , be serving coffee and never achieve anything in life because their work ethic sucks. Where did customer service go. Or greeting people? Nothing! Just what can I get you. No hello just cutting eyes and huffs …. Poor people skills. All 3 workers. I do not recommend this Beans and Brew. Make your own it will taste better after the bad taste they will leave you with. The store was clean yet the back area where they make coffee was a mess… needed cleaning wiping...

The quality of food and drink seems to depend on who is working. My fiancé and I drove down from Washington and stopped through on our way to Arizona and had AMAZING coffee and food. Today however, on the return journey, we went back and were excited to have the same service! Unfortunately that’s not what happened. The lady taking our order couldn’t get the drink sizes, alternative milks, or anything in the order straight. We had to reiterate about 10 times before she got the drinks right and she started getting frustrated with us. She then tried to end our order prematurely before we were even done adding the food to our order, and got even more exasperated that yet another thing needed to be added. When it came time to pay she literally ripped my fiancé’s card from his hand so hard she couldn’t even hang on to it, and it went clattering to the floor and she had to go retrieve it. When we got our coffee and food it was even worse. Finacé ordered an Iced Caramel Latte with oatmilk and I ordered a Moccachino. What came out had no coffee in either drink. He got caramel oatmilk and I got hot chocolate. Not to mention his breakfast sandwich came out so flat it literally looked like a cookie. I thought they messed up and gave him some sort of pastry. Was looking forward to returning here in the future but now won’t take the risk...

When driving through Tonopah we always try to stop at a different place to support local businesses. After getting gas, we went inside to freshen up. Both bathrooms were closed for cleaning but I asked the clerk if I could get my 80 year old mother into either as she needed to go. He asked the young lady who was cleaning them and she just yelled at him stating it would be thirty minutes, even screaming "f#@k no" . I tried to explain the urgency and she said she had already spayed both bathrooms with cleaner and it was a liability; I get this. As we walked away others were coming in to also use the restrooms. The lady cleaning saw this and said she could get the womens done right away. My mother was already wet. I was so upset that she rather argue and use foul language then help out. If she would have just cleaned one toilet it would have made a world of difference: I would have even given her a tip out of appreciation. Since this is also a coffee shop I am not sure if both restrooms could be closed for cleaning at the same time as this does not provide patrons and employees a proper place...