Dunkin' — Restaurant in Town of Adams

I’ve now reached out twice to a higher up for the workers that do show up to work it’s not their fault the manager who’s in charge doesn’t train employees how to make coffees properly and they don’t have a baker (they did have someone apply and never hired them ) your name is Dunkin’ Donuts but never have any at this location I truly feel bad for the employees at this location who show up and deal with all this . This location is always busy the time before today they only had two employees show up to work they weren’t allowed to close the lobby or turn off mobile ordering. When this happens help your employees and just run drive thru your losing local loyal customers! Shout out to Amber and a select few who show up and do their job I appreciate it but you need a manager who’s going to do their job when there’s no coverage ! I also like to add since the few college kids who left my coffees haven’t been made right and I never have them remade I don’t want to complain when they are already stressed out and have other customers waiting in an already long...

This is definitely the worst dunkin I’ve ever been to. It’s always a wait, even if you order ahead for pickup. No matter what, you’re going to be sitting for at least 10 mins every time. They are the slowest workers I’ve ever seen in my life. On top of that, I come here because it’s the only “coffee shop” between me and my work place. So it’s out of necessity that I go here. Yet every time I go, my order is never correct. They regularly make my coffee wrong either without the cream, without the flavor, or with coffee that tastes so bad I wonder how long it’s been sitting in there. If I had another option that would make it so I don’t have to go here, I would. But it’s either this or McDonald’s and I’m certainly not going there. The staff here also don’t offer any condolences for how long it takes and don’t care if the beverage is made wrong. If you want it fixed or want a refund, your only option is to call corporate and waste time sitting on the phone with them. This is the most poorly wrong, poorly staffed, poorly maintained Dunkin I have ever...

As a local resident of Adams, it’s disappointing to say that the only coffee shop in town, Dunkin’ Donuts, consistently fails to meet even the most basic standards of service and product quality. The environment there is highly unprofessional, and the leadership—or lack thereof—starts at the top. The manager shows no sense of accountability, either for her team or herself. Everything seems to be treated like a joke, with no regard for customer satisfaction or consistency.

Just this morning, while the manager was on duty, I was handed a $7 large caramel iced latte that wasn’t even stirred. This is not an isolated incident, but rather a pattern of carelessness and poor service that has been going on for far too long. It’s unfortunate that as a local, I feel forced to drive all the way to the Dunkin’ on Washington Street just to get a coffee that’s made properly.

Until there’s a serious change in leadership and culture at the Adams location, I don’t expect anything to improve. The service and product quality coming out of that window are simply...