Tumbled Rock Brewery & Kitchen — Restaurant in Town of Baraboo

Customer Service was so bad it shocked my boyfriend and I. We came here for a Saturday night dinner because we had seen people recommending this place on TikTok. When we walked in the two 16 year old looking boys working at the front informed us that there would be a 45 min wait for outside seating. We had no problem and said we would wait. He gave us a pager and then told us we could wait at the bar. Before we headed to the bar, I sat at the front while my bf went to the bathroom. Another older couple walked in, said they wanted seating outside as well and the boys told them there was also a 45 min wait. But suddenly when another couple walked out, the boy said actually we can seat you now. Not sure if that happened because of ignorance or because they were so busy so we just let it go. Then we sat at the bar for 10 min and the bartender didn’t even acknowledge us…. like at least say hello and hand us a cocktail menu. She didn’t even look busy, probably was prioritizing her regulars for better tips. Our table was ready after like 15 min. When our pager buzzed the bartender finally acknowledged us and said enjoy ur dinner….ok.

Now it get’s worse we’re seated at this hightop and the chairs we’re super uncomfortable and not friendly for anyone with a heavier bottom. We’re about 200 pounds and barely squeezed in. But hey not their fault that the chairs aren't plus size friendly i guess. We waited around 15 min and no server had come up to ask if we wanted water or anything so my bf flagged down a boy cleaning a low table and asked if we could sit there. The chairs were more plus size friendly and they had no problem moving us! awesome! But what wasn’t awesome is that we waited another 15 min for a server to come up to us. I don’t know her name, nor do i care but she was the worst server we have ever had. We’re young, we both have worked several jobs and understand what it means to be flooded with tables and short-staffed but that still doesn’t justify the fact that she repeatedly passed our table and stopped at tables around us multiple times, it’s like we were ghosts.

The food was good but it definitely could of been better. There was about 4 chunks of chicken on my pizza and the elote was dry. Again just because you have good food doesn’t mean you stop caring about service.

No smiles, no enjoy ur food, no can i get u anything else, no i’m sorry it look me so long to get to here.

She would even walk away before we were done talking to her.

So embarrassing for such a beautiful place to have horrible service

Tumbled Rock DO BETTER. Train your staff and then...

A new restaurant and seemed pretty promising. Everybody loves a home brewery and something new to the table. The decor is a modern-industrial theme, which used to be a refreshing, new idea, but is a tiring design plan anymore. However, I'm impartial to design either way, so long as it's clean and the place definitely was, so positivity there. The large, overhead door created quite a draft, so the waitress allowed us to move tables, but the windows seemed quite drafty as well. We ordered the 'bread service' for an app, Swiss french dip with what I believe were roasted veggies as a side, and their house burger which comes with chips and pickled veggies. I was discussing subbing the chips for truffle fries which seemed to be no issue. Our drinks came fairly quick despite being busy, so that was nice. The drink selection was okay, nothing special. We did not try their beers, but may in the future. ---The bread service was nice: fresh-baked sourdough with pats of herb butter on the side. Very tasteful, delivered on a cutting board. Bread was not over done, just a bit crisp on the outside, soft on the inside, overall very well baked. Our main courses arrived shortly after and while the flavor was okay, there were some issues. ---My burger arrived well done. It was ordered medium rare. While it was still juicy and flavorful, I would've appreciated the med. rare as ordered. Could've used some more aioli, but not a huge deal there. The pickled vegetables were a blend of carrots, string beans, and cauliflower, a nice midwestern flavor and something you don't see every day. My fries were standard shoestring fries, not truffle fries as ordered. Upon asking the waitress, she said the truffle fries are only doable as a full, separate side. The upgrade instead of the chips was an additional $2.00. ---The french dip was okay. The presentation, was less than pleasing. Her vegetables and sandwich came out in a large, metal bowl, reminiscient of a dog dish, sandwich over veggies. The meat was fairly moist, but the bread was rather dry and there was no "dip" to be seen. No ramekin of au jus, but some seemed to be on the bottom of the bowl. The swiss was barely melted, if at all. The vegetables (a common mix of vegetables for putting in a stew) were hearty, but quite overdone, almost burned. With tip, we spent around $50 for the two of us. Food 2.5/5 Service 3/5 Atmosphere 4/5 I would like to try the place again, because things do happen, and most places deserve a second chance, especially when...

I came here yesterday for my birthday and we had a total of 14 people. One of my family friends was the first to get there and so they were the one to get the table, and upon their entry and telling staff we’d need a bigger table, one of the hosts said “well is all of your party here? If not we can’t seat you.” Her grand daughter is special needs and cannot stand for long periods of time so that in itself was just the start of our experience here this time around.

Then when I arrived with more of the party, no one even attempted to make contact with us. We stood there waiting but decided to just head straight to our table that our friends had gotten us.

Now to the service and food. Everything was fine except having to wait 10+ minutes to get a drink refilled. Everyone ordered food and it wasn’t until the end we were notified that the bill can only be split 4 ways for each table (we had 2 tables). We got the bill and it was only on one tab, forcing us to combine the whole bill between the 2 tables. Food wasn’t as good as it usually was, and our waitress was not that nice.

I celebrated my 21st birthday here and we had an AMAZING experience, drawing us back to this place. I celebrated another persons surprise party here as well, same experience as my 21st, and came back to celebrate again and was extremely disappointed!

After some of the party left, the remaining of us (3 people total) went outside to listen to music. We were rudely told “I just watched you guys walk out and grab this table, you can’t sit here, and if you’re out here wanting to listen to music you have to be on the lawn!”

As a person who works with people every single day, and is in the service industry, I was shocked. Our party commented about how everything has went downhill and I had to agree. I was NOT impressed! Especially for how much money we spent and the way we were treated. I’m not sure we’ll be back...