I ordered a great grandma pie and a dozen garlic knots. I asked the total for delivery and noted I was paying cash. I was told $29 (and change). I prepared $35 for the delivery.
Upon arrival, I was told the total was $46. I went back in, got $51 and paid after questioning this total, explaining I was given a different number on the phone. I had brief convo with delivery driver, but decided it was best to take this up with the business so I called them back.
I asked the gentleman on the phone what the story is with the difference in price between the phone total and the arrival total and he acknowledged he made a mistake. But we broke down some of these charges and how they are mismatched from the menu prices on the website. Some are explained by the deceptive price listings online that show the price of a personal pie with a photo of the large pie. You can toggle the pie to the large price only after clicking on it. But, nonetheless, I was given a different total to pay.
But let's look further. I was told the great grandmother pie is normally $32.50. The garlic knots are $6. Tax on this would be $3.50. That would be $41.50. This is a big number for a pie and knots. Sure, they're calling this a premium pie, and it is honestly good, but it doesn't appear to have more (or more expensive ingredients) than a regular Neapolitan pie- it's not loaded with toppings or anything. But more importantly, this doesn't match the total I was given, nor does it match the total at the door.
So let's build this order on the website. It looks like this: $31 (pie) $6 (knots) $3.50 (tax) $5.55 (tip) $1.49 (service charge) $5 delivery -$3.70 (discount?). I guess that's about $49.
So did someone just take a bunch of liberties in charging me for things that were undisclosed?
I also ordered a side of sauce I didn't receive. Also…this was a SIX slice smaller pie than a standard pie.
When I questioned this price to the gentleman on the phone, and noted that these prices are crazy, he told me "It's not just us, it's the whole industry." I corrected him and told him that this isn't the only place where I've eaten pizza and that his pricing was indeed out of tune with reality. He disagreed. So...here's the numbers:
Crust Around The Corner: Grandma $32.50, Knots $6 (plus aforementioned charges) Carlos Manorville: Grandma $26, Knots $7 ($33) Pennachios Manorville: Grandma $21, Knots $9 ($30) Branchinelli's Miller Place: Grandma $24.50, Knots $6 ($30.50) Mama Lisa Mastic: Grandma $22.50, Knots $7 ($29.50) Mary's Speonk: Grandma $26, Knots $10 ($36) Anton's (La Volpe) Center Moriches: Grandma $24.76, Knots $5 ($29.76) Michaelangelos Eastport: Grandma $24.20, Knots $8.80 ($33) Brothers Four Center Moriches: Grandma $25.95, Knots $7 ($32.95) Alatalia Center Moriches: Grandma $25, Knots $6.90 ($31.90) La Vespa Manorville: Grandma $24.25, Knots $7 ($31.25)
They are indeed the most expensive pizza in the area.
So next time you question whether a customer is in tune with the "current pizza market" first question whether or not he has nothing better to do on a Sunday night than to get in...
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