Dunkin' — Restaurant in Town of Brookhaven

If I could I'd give 0 stars due to the way the manager handles her employees. She is extremely unprofessional. Even when told that I have a disability and that the employee that was giving me issues and was clearly instigating the situation. I had to ask the manager to ask her employee to stop speaking over me as I was trying to solve the issue. I also had to repeatedly say that I felt I was being harassed after the employee was becoming hostil. It wasn't until I said that I was going to contact the police and write a review online that they gave me a discount. The problem with the employee continued even as the manager was fixing the issue. Never have I ever encountered such rude employee's and manager at any retail place. The manager had no control over anything and did nothing unless told to. I find it disgusting that people with disabilities get treated like garbage at...

I visited this Dunkin frequently due to the location but after so much disappointment I can no longer give them my money. In two years, I have never seen an owner, manager or any employee over the age of 21/22. Some of the youths working here are kind, others are extremely rude. To make matters worse, teenagers hang around in the afternoon and harass customers. No one in the establishment does anything about it. I believe because they're young and don't know how to properly deal with the harassment. Additionally, they are often sold out of items with no explanation why. My message to management would be, get it together. Show up and train your staff better. Hire a manager that can be present at least 6 hours a day. If you can't do the bare minimum, then you shouldn't...

I’ve given this location numerous opportunities to change my mind and sadly they never ever change. I live 3 mins from this location and it sucks that they hire such incapable people. They are rude and some of them can’t even make what’s on their menu. I have placed orders through the app numerous amounts of times and given them 15-20 mins before arriving just to be told were sorry were making it now. Or their oven is off at 6:45 when they close at 10. Someone from corporate needs to come in and whip this location into shape. It’s pretty sad.. you’re better off taking the 10 min ride down the road and going to the wading river location. They are super friendly fast...