Starbucks — Restaurant in Town of Brookhaven

☕ 1/5 – WORST Starbucks Experience Ever! Rude Staff & Pathetic Portions

I don’t know how Starbucks manages to stay in business when they treat customers like garbage and serve overpriced, half-made drinks. My last visit was an absolute joke—slow, incompetent service, skimped-out drinks, and stale food that tasted like it had been sitting out for a week.

First, I ordered on the app to "save time," but when I got there, my drink still wasn’t ready. I had to stand around like an idiot for 10 extra minutes while the baristas moved at the speed of a sloth, ignoring customers and acting like making coffee was rocket science.

When I finally got my drink, it was a complete scam. I paid $7-$8 for the largest size, and it wasn’t even filled to the top—just a sad, 3/4-full cup packed with way too much ice and chunks of dragon fruit, leaving barely any actual liquid. What am I paying for, a cup of ice with a splash of juice?

And don’t even get me started on the "food." My danish was rock-hard, stale, and tasted like it had been baked last month. How does a global coffee chain fail at serving something as simple as a soft pastry?

The staff acted like they were doing me a favor by even acknowledging my existence. No apologies, no care, just attitude and laziness.

Save your money and your sanity—go literally anywhere else. This location clearly doesn’t give a damn about customers....

This is my local Starbucks on Rt112 Coram. but it’s managed horribly. Unacceptable. Corporate needs to get involved with this location. On Numerous occasions the Front door is locked. Customers cannot enter lobby, when I asked why the front door is locked, the kid at drive thru window’s response was “staffing” issues. Hello Starbucks, this is not the patrons fault, this is on your end. this is not the first time the front door was locked. I’m not sure if You can lock employees in store during business hours, may be fire code violation, I’m just concerned about safety. the drive thru is open but Multiple times I’ve been there they don’t have any fraps, no cake pops etc, this is unacceptable and it’s time now to tell all. I was told that Amanda is shift leader, and was refused by employee at drive thru window when asked for amanda’s last name. The store manager I was told her name is Judy. That’s all. Judy and Amanda. This is unacceptable. Note: guys this is STARBUCKS, you set yourselves apart from the competition, I had to go Dunkin’ Donuts instead, but I’ll make Dunkin’ Donuts my go too from now on until Starbucks changes their staff and get better at CUSTOMER SERVICE and appreciates their...

Come here almost every morning and I’m recently new customer to Starbucks and “grace” that works here is SO NICE AND GOES OVER AND BEYOND HER DUTIES (so does the woman with the red hair I’m sorry I don’t know your name!) but came here because was curious to see if was any other complaints about the guy and he works there only a few days BUT MY GOD the reviews aren’t wrong lol legit NEVER had my drink wrong (it’s legit the simplest right from menu) and ONLY was wrong with him and before that when you pull up like other reviews have said he literally answers in a monotone almost on purpose “I hate to be here what do you want” attitude it’s ridiculous he has a job still lol.. And when got it wrong he’s not even sorry he has the same stupid look on his face like he’s half stoned/ almost too good to be working there ego it’s weird.. But the reviews are right if get Christian triple check your order and expect to order to someone that sounds pissed off that you’re there even...