Bella Maria — Restaurant in Town of Brookhaven

Wow, what an experience. I have been coming to this restaurant for the last 4 years. Loved this place. They had so many dishes I loved. Now not so much. The new owners are tanking this place and they don't care if they lose customers. A few months ago I ordered clams and pasta. It was ehhh. Figured ok I won't order that there again. Last week ordered penne ale Rafael. And that was better. Still not the same but good. Today I ordered shrimp scampi and yuck. Not only are their prices very high but this was terrible. It was not a scampi sauce it was a lemon sauce that could not be swallowed because the lemon was so strong. And to top it off they added bread crumbs which if the dish was not ruined enough this made it horrendous. Worse, I complained thru the app I ordered it from and the restaurant pretty much said oh well and would do nothing to help with this expensive not edible food. So I called them to tell them my experience and how I'm not just a random customer i am someone who comes often and brings people there. But nope the owner decided to argue instead of make it better. Don't go to this place, it's not worth it. They don't care about their customers or having customers come back. They could have made this right a number of ways but instead they chose to loose a good paying customer. On to...

Under new ownership. My husband has tried the pizza, and enjoyed it, so we decided to have dinner here. The specials board outside said chicken cordon bleu, which is a favorite of my husband's. We sat in the empty restaurant in the back. It was a good 10 minutes before someone appeared with a menu, and another 10 minutes before a server asked for our drink order. By this time, 3 other tables were seated, including one of 8 people, and it was clear they were understaffed with 1 server. We were served a bread & butter basket. My husband ordered the chicken cordon bleu, and the server told him they didn't have any. That was a huge disappointment for him. He ended up ordering veal parmagiana. I ordered the chicken rollatini. Both dinners came with either a salad or pasta, I chose the salad, which was very good, with olives and roasted peppers. My husband's veal was a decent portion, veal was a little thick and tough. My chicken rollatini was on the bland side, the gravy was loaded with onions and mushrooms. The real disappointment was the dinners did not come with a vegetable or potato - just a plate of meat. The server was sweet and did the best she could under the circumstances of being by herself. Upon check presentation, she gave us complimentary cannoli, which was nice, and...

BEWARE…. Ordered chicken parmigiana on their website and subtotal came to $24.50 plus tax $2.11 for a total $26.61. I go pick it up and I get charged $29.26. When I asked about the different prices I was told that I was being charged 4% for paying with a debit/credit card. When I got home and looked at my receipt it said subtotal $26.94 and tax $2.32 for a total of $29.26. Nowhere was there any additional charge, it just had two different subtotals and tax amounts? I think it would be really nice as well as transparent that they post that on their website. They also “automatically” add on a gratuity to your total when you place an order for pick up. Not sure why, I was not dining in or getting delivery. When I got home and looked at my receipt I would not have even bothered wasting my time to review them, but on top of all of that the chicken parmigiana was horrible. Small thin little strips of chicken that were tough and chewy. Looking forward to having a nice dinner, instead threw it away. P.S. before I wrote this review I glanced at the other reviews and was absolutely disgusted to see a review from four months ago with a picture of a roach in the...