Arby's — Restaurant in Town of Brutus

We go here often - the employees during the day are so friendly and accommodating. We like to eat in normally. They know who we are and the service is fast and competent. Which is why we come back almost every week. And they go over the top to get me a veggie sandwich which I appreciate so much. . ❤️ Until we went this evening. Not something we do. It was after hrs - so we were locked out and went through the drive thru - ordered a cpl ham and cheese sandwiches for my boyfriend and we had a special through the app to get a free curly fry. But the app said it was not available for that location - so we just asked the girl if there was something she could do. Lord. How unfriendly. Irritated. She said we have nothing to do with the app. Well. That seems like a bad system. And frankly I am not so small that I am irritated that the app did not work. Its ok - shit happens - It was her attitude that was terrible. And she was totally rude - unfriendly when we asked and when we checked out - barely looked out - never said thanks - and if I acted like that at my job I would be canned. And frankly? An order of curly fries? Not really a thing to give up. Customer Service people during the day? Awesome - Redheaded girl at...

come here often for a quick dinner, food is usually good. much better for the arbys in the area. gotta make sure you say what sauce and how many multiple times because they will forget it. came here last time and the girl/manager whoever was extremely rude and copping a attitude in the drive thru. besides that usually don't have a problem here!

update 3/4/22: cannot stand that this is the only fast food in town, attitudes are horrible from the female manager during the week. if you order ONLINE and come through the drive through to pick it up lets say because your on a 30min lunch break and your trying to make the most of your time, they will literally argue with you every time that you need to come inside to get your meal off the counter. SERIOUSLY? what's the point in ordering online and paying if you cant just hand me the food through the drive through window? and they will ARGUE with you every time you do it, arbys has the most idiotic online order system ever, they need to retrain their staff to just give people the food at the drive through if its a online order, like every other fast...

I went through the drive through in Weedsport at approx 4 pm on Sunday April 18 2021. 41 dollars in food and didn't even get complete order. Now I realize I should have doubled checked the order before driving away....however that is why employees are paid to get it right. I shouldn't have to recheck their work. How would they like it if as a nurse I was given an order took the money and didn't do what I was given an order to do???? This however is not the 1st time that I have visited that arby's it was my 3rd. Once before they did not complete my order or didn't give me all the items in my order. so screw it up once shame on you screwed up twice shame on me I will not be visiting that arby's ever again. Now some people say I should have just turned around and gone back however I was on the Thruway as I live an hour and a 1/2 East of that particular arby's wasn't like I could just...