Andriaccio's Restaurant — Restaurant in Town of Chautauqua

This review is mostly for their catering/event coordinator. After having our wedding, I would not recommend Andriaccio's Restaurant to any family or friends for their catering services. Their food was absolutely amazing, but that wasn't the problem we ran into. They seemed very friendly and professional at first, then they switched event coordinators, and everything went south very quickly. Our first meeting with the new event coordinator was pretty awful and left us feeling worried. They lost all of the documentation we had outlining what food and beverage packages we wanted, along with food selections. After the second meeting in person, things seemed to be a lot better. Sally, the new event coordinator, told us she would be taking care of all of the wedding day formalities that a normal wedding planner would do. They even made us a timeline of when things would happen and assured us someone would be around the day of the wedding to make sure things went smoothly. Now we had planned on meeting with Sally the day before our wedding at 1 o'clock to make sure everything went well with setting up tables and linens. She didn't show up until nearly 5 o'clock minutes before our rehearsal. Our head table was set up 4 people short of what we requested, and when she arrived, she told us she doesn't usually do the rehearsal dinners. This seemed strange due to the fact she said she preferred we didn't have a wedding coordinator, and she usually takes care of everything. After the main rehearsal we asked to do a practice inside in case it rained and she said no there isn't any need it won't rain. And she promptly left. Not surprisingly, it rained on our wedding day, and my father in law had to quickly scramble to figure out what to do. We made it work but not without extra stress on our big day. Throughout the wedding, I had to talk with our DJ about who was doing speeches when they were happening, I had to let him know when the first Dances were happening, I had to do the job of Sally and her employees because Sally never showed up on our wedding day. We had no one there to help us with the execution of the timeline she set up, and it left all of the formalities to be unorganized and stressful. Other than the wedding day problems, I (the groom) requested Crown Apple as my only request for the bar to have, and they didn't even have it. All together, the food was amazing but as the Bride and Groom it was a disappointing experience using them to cater...

We dined at your restaurant on July 4th. My son has celiac disease, and we were extremely careful to double and triple check with our server about which menu items would be safe for him. Under her guidance, we eventually ordered the Mahi Bowl and the Mediterranean Salmon. I reminded her multiple times that these dishes had to be completely gluten free, as even trace amounts of gluten can cause significant and lasting harm to someone with celiac disease.

At first, the server seemed knowledgeable and reassured us, so we trusted her recommendations. However, when the food arrived, my son—who was very hungry—took a few bites of the salmon dish before discovering that the bottom layer was sitting on a bed of couscous. Couscous contains gluten and is absolutely not safe for someone with celiac disease.

When I asked the server about this, she casually explained that only the top portion of the dish was gluten free and the rest of the plate was not. This level of carelessness is completely unacceptable and shows a lack of understanding about the severity of celiac disease. Worse, no formal apology was offered at the time. The situation was brushed off, as if the health consequences were minor.

As a result of this mistake, months of healing and dietary diligence for my son may have been undone. We were in a hurry that evening and did not have time to speak with a manager, but we left deeply upset and disappointed by how this was handled.

This experience has shaken our trust, and we hope the restaurant will take this matter seriously and address how gluten free requests are communicated and handled in the future to prevent this from...

My best friend and I ate here prior to attending a concert at Chautauqua Amphitheater because they offer gluten free options. We were unable to make a reservation as they are not accepted on Fridays and Saturdays, at least not in the summer for small parties. It was worth the wait though- the gluten free pizza was one of the best I've had!! The service was excellent as well. We told our waitress that we were trying to make the show and she made sure we had our food ASAP and the bill right away so that we could leave. We sat outside under a large tent which was nicely decorated with fairy lights. One thing to note is that the parking area is on the smaller side for the amount of tables available in the summer. We were lucky and someone was leaving. But, if you are going to Chautauqua and parking in that lot, it didn't look to be a very far walk to the restaurant.

We truly enjoyed ourselves and I'm looking forward to returning the next time I'm...